Summary
Overview
Work history
Education
Skills
Timeline
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Alison Elliott

Nottingham,Nottinghamshire

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

27
27
years of professional experience

Work history

Care Professional

Home Instead
Nottingham, Nottinghamshire
10.2019 - 09.2023
  • Maintained client dignity and respect throughout dressing, showering and toileting.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.

Front of house team member

Planet Bounce
Nottingham, Nottinghamshire
05.2018 - 10.2019
  • Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
  • Elevated guest experiences by delivering tailored, personalised customer service.
  • Greeted customers warmly and professionally on arrival.
  • Managed customer-related issues following company policies and procedures.
  • Resolved guest complaints promptly and professionally.

Carer/ Activities Coordinator

Monarch Healthcare
Nottingham, Nottinghamshire
06.2016 - 05.2018
  • Contributed to development of varied and stimulating activity programmes.
  • Maintained strict confidentiality of resident personal matters.
  • Worked as active team member to achieve highest standards of care.
  • Kept accurate and organised programme and individual child records.
  • Contributed to overall mealtime experience and provided sociable mealtime activities.
  • Assessed effectiveness and participation levels for social events and activities programme regularly.
  • Organised trips around local community, arranging transport and verifying accessibility.
  • Provided inspirational resources and ideas to care staff for group and 1-1 social events.

Professional taxi driver

NG11 Cars
Nottingham, Nottinghamshire
11.2012 - 02.2016
  • Assisted passengers to enter and exit vehicle safely and helped to transport luggage.
  • Employed competent driving skills and knowledge of road and traffic systems to maximise passenger safety.
  • Accurately handled and recorded cash and .
  • Ensured prompt arrival at determined locations to collect pre-booked passengers.
  • Strategically managed time and exercised sound judgement to complete routes with maximum efficiency.
  • Reliably followed instructions using handheld device.
  • Maintained detailed understanding of proposed and actual changes in traffic legislation and local road systems.

Warehouse/Delivery Driver

Digraph Transport Supplies
Eastwood, Nottinghamshire
08.2002 - 11.2011
  • Safely loaded and unloaded packages with zero material damage.
  • Reported delivery goods and document errors to management, enabling prompt resolution.
  • Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
  • Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
  • Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
  • Utilised hand-held devices to capture, document and communicate proof of delivery.
  • Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.

Delivery driver/Sales

Partco Car Parts
Nottingham, Nottinghamshire
04.1996 - 05.2002
  • Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
  • Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
  • Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
  • Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
  • Safely loaded and unloaded packages with zero material damage.
  • Maximised vehicle performance by completing basic vehicle maintenance, including air pressure checks and oil changes.
  • Kept vehicles safe and roadworthy maintaining and checking gas, oil and water levels.
  • Reported delivery goods and document errors to management, enabling prompt resolution.
  • Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
  • Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
  • Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
  • Applied personal road knowledge and GPS application to set shortest routes.

Education

GCSEs - Art, Maths, English, Physical Education

Redhill Comprehensive School
Nottinghamshire

Skills

  • Whilst working for the above rolls i also completed the following training
  • Equality Diversion, inclusion
  • Handling Violence aggression and complaints
  • First aid/ Health and safety
  • Dementia
  • Basic life support/resuscitation
  • Fire safety
  • Dietary Requirements
  • Signs of abuse
  • Level 2 NVQ certificate in road
  • Passenger vehicle driving (taxi and private hire)

Timeline

Care Professional

Home Instead
10.2019 - 09.2023

Front of house team member

Planet Bounce
05.2018 - 10.2019

Carer/ Activities Coordinator

Monarch Healthcare
06.2016 - 05.2018

Professional taxi driver

NG11 Cars
11.2012 - 02.2016

Warehouse/Delivery Driver

Digraph Transport Supplies
08.2002 - 11.2011

Delivery driver/Sales

Partco Car Parts
04.1996 - 05.2002

GCSEs - Art, Maths, English, Physical Education

Redhill Comprehensive School

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Alison Elliott