Alison Coulson

Oversee all hotel operations for 80-bedroom establishment to ensure operational excellence. Collaborate with department heads to drive seamless service delivery across all departments. Manage HR functions to optimise team performance and engagement. Analyse P&L statements to inform strategic budgeting and staffing decisions.

Directed operations at Rose & Crown in Snettisham, overseeing bar and restaurant management. Implemented daily opening and closing procedures, ensuring adherence to health and safety checks. Oversaw staff scheduling while providing support during peak times and resolving customer complaints. Coordinated successful execution of special events. Led and developed a team of around 50, ensuring operational clarity and efficiency. Managed cash reconciliation and maintained a welcoming environment for patrons by upholding high standards of cleanliness and safety.

• Oversaw administrative support for owner of Judds Travel Ltd. Directed calendar management and appointment scheduling for enhanced efficiency. Facilitated meetings and coordinated travel logistics for drivers. Optimised diary management processes and contributed to PAYE duties.
• This was a hybrid role

• Directed daily operations as duty manager to ensure exceptional customer service and optimise operational efficiency in bar and restaurant. Implemented comprehensive staff training initiatives to elevate team performance and enhance service quality. Supervised cashing up at reception to guarantee financial accuracy and uphold accountability standards.

• Managed all aspects of bar operations, including cellar management and staff training, to maintain excellent customer service.
• Conducted regular audits of local licensing laws to guarantee uninterrupted bar operations and compliance.
• Executed comprehensive safety checks, utilising established protocols to verify adherence to health and safety regulations in training college facilities.

• Supported financial director by managing diary and scheduling appointments. Coordinated travel logistics, including international flights, hotel accommodations, and car rentals. Performed administrative tasks such as typing meeting minutes, data entry, and correspondence through letters and faxes. Assisted three sales executives by overseeing diaries and booking appointments. Liaised with travel shops to enhance communication and efficiency. Executed general administrative duties, including typing, faxing, and filing. Arranged hotel bookings and meetings with sales representatives and line managers. Gained experience as a tour guide in Canada for two months.