I have may interest outside of work, family time is extremely important to me, i have 3 children and 7 grandchildren I support my daughter where I can with her 5 boys as she has 2 with autism, Harvie is mute and needs many additional needs I have 2 dogs which i love to walk and spend time with I like to visit the gym, keep myself active and fit to inspire good mental health
Susan Clarke
Spalding,England
Summary
I have been a store manager for over 30 years and have a wealth of knowledge regarding customers, colleagues and team working. I would offer dedication and commitment to deliver to timescales and any challenges I may face. I would be open to suggestions and happy to feedback any issues, with clear rational and potential solutions going forward. I take a lot of pride in my work and would always strive to succeed and achieve my very best with regards to the job role and surrounding team
My Customer-focused skills in enhancing customer satisfaction and fostering loyalty. Responds promptly to customer inquiries and feedback, ensuring continuous improvement in product offerings. Manages daily operations to create a welcoming shopping environment that drives sales.
i’m experienced in demonstrating strengths in operational management and process improvement. Adapts swiftly to changing market conditions and regulatory guidelines, ensuring seamless store operations. Committed to optimising inventory control and reducing waste, delivering significant cost savings.
I am experienced in managing day-to-day operations of convenience stores, ensuring smooth running and excellent customer service. Capable of leading teams, handling inventory, and maintaining high standards. Natural problem-solver with knack for creating welcoming shopping environments.
Im a Convenience Store Manager with knowledge of team development and operational excellence. Cultivates a positive work culture that motivates staff to achieve sales targets and deliver exceptional customer service. Implements rigorous health and safety protocols, enhancing store compliance and reducing incidents.
Overview
11
11
years of post-secondary education
Work History
Convenience Store Manager
Tesco
peterborough , cambridgeshire
09.1994 - I currently work here
- Maintained a safe and clean store environment, adhering to health and safety regulations.
- Trained new employees in handling, preparation, and storage of fresh food products, enhancing team competency.
- Supervised team of staff in stocking, presentation, and rotation of fresh produce, ensuring high standards of freshness.
- Maintained cleanliness and organisation of the fresh food area, exceeding health inspection standards.
- Stored stock safely and securely to maintain quality of goods.
- Organised staff schedules and managed payroll for the department, ensuring efficient operation within budget constraints.
- Coordinated with other department managers to ensure a unified approach to store management and customer service.
- Conducted regular quality checks on incoming stock, maintaining a consistent standard of excellence.
- Actioned customer feedback to improve product and service provisions.
- Merchandised displays to showcase new and popular items.
- Reviewed and updated departmental processes, introducing efficiencies that saved time and reduced costs.
- Implemented rigorous health and safety protocols, significantly reducing incidents of contamination and illness.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Recruited motivated, personable staff to deliver outstanding customer care.
- Implemented theft prevention measures to reduce store losses.
- Managed finances by controlling budgets and authorising expenditures.
- Enforced team compliance with health and safety requirements to maintain standards.
- Reduced waste by offering special prices on goods nearing expiry dates.
- Managed financial operations, including cash handling, banking, and payroll, ensuring accuracy in all transactions.
- Responded to customer enquiries and complaints, resolving issues promptly to maintain high satisfaction levels.
- Trained new employees on store policies, customer service excellence, and operational procedures.
- Cultivated a positive work culture, motivating staff to achieve targets and deliver exceptional service.
- Coordinated staff schedules and rotas to ensure adequate coverage during peak times.
- Utilised CCTV and security systems to prevent theft and ensure the safety of staff and customers.
- Oversaw the implementation of an efficient waste management system to reduce costs and environmental impact.
- Adapted business operations swiftly in response to changing government guidelines during health crises.
- Managed daily operations of a busy convenience store, overseeing staff, stock, and customer service.
Education
GCSEs -
glees girls spalding
Spalding 01.1977 - 06.1988
Skills
- team working
- Customer focus
- resilience
- lead by example
- ability to work alone
- self driven
- adaptability
- a desire to learn new skills and share knowledge
- knowledge of cash systems and procedures
- Stock routine knowledge
- knowledge of work and pay, scheduler and people policies
- Customer service
- Team building
- Staff training
- Financial management
- Inventory control
- Visual merchandising
- Health compliance
- Schedule management
- Theft prevention
- Process improvement
- Customer feedback
- Safety protocols
- Operational efficiency
- Waste reduction
- Positive attitude
- Customer service skills
- Good communicator
- Self motivated
- Customer service excellence
- Fresh food merchandising
- Team motivation
- Creative thinking
- Team building skills
- Time-management
- Decision making
- Active listening
- Team Leadership
- Effective communication
- Food hygiene practices
- Food hygiene standards
- Store operations efficiency
- Staff training and development
- Cash handling
- Technical troubleshooting
- Relationship-building
- Product knowledge
- Sales reporting
- Customer engagement
- Relationship Management
- Communication effectiveness
- Staff development
- Health and Safety regulations
- Health and Safety Compliance
- Stock rotation techniques
- Food Hygiene Certification
- Stock control methods
- Time efficiency
- First Aid certification
- Stock control systems understanding
- Employee scheduling
- Stress tolerance
- Self-motivation
- Risk Assessment
- Sales KPI management
- Staff recruitment
- Operational compliance
Interests
Timeline
Convenience Store Manager
Tesco
09.1994 - I currently work here
GCSEs -
glees girls spalding
01.1977 - 06.1988