Alison Chappell
Bury,Greater Manchester
Summary
Hi, my name is Alison Chappell. I am 51 years old with over 15 years of experience in customer service roles and care. I am a dedicated shop assist who learns the role and job quickly can can adapt to changed in the role with haste. I aided everyone with a positive attitude and an eagerness to assist. From 2001 to 2021, I was raising my 4 children. From December to present day, unfortunately my husband passed away in December and now I'm now feel ready to return back to the work.
Overview
36
36
years of professional experience
Work history
Catering/ Shop Assistant
St Georges Bakery
Bury, Borough of Bury
2021.08 - 2025.12
- Managed till operations smoothly, reducing waiting time for customers.
- Assisted in training new staff members, fostering a supportive work environment.
- Assisted in the preparation of buffet services, enhancing event experiences for clients.
- Enhanced customer experience by promptly addressing queries and complaints.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Upheld presentation standards by arranging food items attractively on serving trays and tables.
- Adhered to portion control guidelines whilst serving meals, maintaining cost effectiveness.
- Prepared service area and kitchen equipment as directed.
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
- Performed cash handling duties, ensured accurate financial transactions.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Held the shop key on the weekend top open and close the store
- Followed cash up procedures on a daily basis
- Cooking hot food including hot breakfast and pies, preparing cold foods such as sandwiches etc, maintaining stock replenishment and stock rotation.
sales assistant
Max Spielmann Photo Prints
Bury, Borough of Bury
1998.07 - 2000.12
- Offered personalised shopping advice to enhance customer experiences.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Trained new staff members, fostering a supportive working environment.
- Improved customer service by efficiently handling queries and complaints.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Managed till operations smoothly, reducing waiting time for customers.
- Key holder, who managed opening and closing the store with profession attitude
- Cash handling the till before opening and cashing up when closed, ordered the appropriate amount of change while managing the safe with the paper work which went with it.
Care assistant
Gorsey Clough Nursing Home
Bury, Greater Manchester
1990.02 - 1998.06
- Respected privacy and dignity of each resident during provision of care services.
- Encouraged independence among patients whilst assisting them with tasks.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Delivered excellent customer service by addressing concerns of patients' families.
Skills
- Positivity and enthusiasm
- Cash handling proficiency
- Effective multitasking
- Quick Learner
- Patience under pressure
- Conflict Resolution
- Active listening
- Excellent communication skills
- Team Player
Affiliations
Dog Walking
Timeline
Catering/ Shop Assistant
St Georges Bakery
2021.08 - 2025.12
sales assistant
Max Spielmann Photo Prints
1998.07 - 2000.12
Care assistant
Gorsey Clough Nursing Home
1990.02 - 1998.06