- Horse Riding
- Walking
Alison Angus
Newtownards,Down
Summary
Dedicated Waitress with strong customer service and multitasking skills. Proven ability to create welcoming atmospheres and ensure customer satisfaction in high-pressure environments. Effective communicator and team player, committed to delivering exceptional dining experiences. Ready to contribute enthusiasm and professionalism to a vibrant, customer-focused setting.
Overview
10
10
years of professional experience
Work History
waitress
The New Quays Portavogie
NEWTOWNARDS, Down
05.2020 - 07.2026
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Optimised customer experience, serving each guest with a sincere, positive and enthusiastic attitude.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Greeted new customers, answered initial questions and took drink orders.
- Welcomed guests upon arrival, providing menus and seating assistance. upon arrival, offering menus and providing recommendations to enhance dining experience.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Managed multiple tables efficiently, prioritising tasks to maintain seamless service during peak hours.
- Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Processed customer payments accurately, handling cash, credit card, and contactless transactions.
- Documented customer orders, calculated bills and processed payments.
- Processed cash, credit card and voucher payments using POS terminals.
- Upheld a high standard of cleanliness in all work areas to comply with health and safety regulations.
- Maintained safe hygiene and food handling standards for full compliance.
- Engaged in continuous learning about new menu items and specials to effectively communicate offerings to customers.
- Polished bar glasses and cutlery, maintaining excellent bar presentation.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
- Completed daily opening and closing checklists to maintain standards and prepare dining rooms for service.
- Developed rapport with regular customers, remembering their preferences to provide personalised service.
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Developed rapport with regular customers, remembering their preferences to provide personalised service.
- Coordinated team members to take, serve and clear orders accurately and promptly.
Waitress
Mckees Farm Shop
NEWTOWNARDS, Down
03.2016 - 05.2020
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Greeted new customers and offered immediate seating assistance.
- Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
- Maintained a comprehensive knowledge of menu items, including ingredients and preparation methods, to address dietary concerns.
- Coordinated with kitchen staff to communicate special requests or dietary needs, minimising wait times.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Developed rapport with regular customers, remembering their preferences to provide personalised service.
- Maintained brand image by keeping a neat personal appearance.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
Education
Lisnasharragh High School
BelfastSkills
- High-volume service
- Order precision
- Menu knowledge
- Cash handling
- Cleanliness standards
- Task prioritisation
- Team collaboration
- Customer service
Interests
Timeline
waitress
The New Quays Portavogie
05.2020 - 07.2026
Waitress
Mckees Farm Shop
03.2016 - 05.2020
Lisnasharragh High School