Alisha Thapa
London,Greater London
Summary
Hospitality professional with hands-on experience in providing exceptional customer service, managing orders, and ensuring guest satisfaction. Adept at maintaining clean and organised dining environment, handling cash transactions, and collaborating with team members to deliver smooth service. Dedicated Waiter committed to delivering exceptional customer experiences. Serves meals and drinks with professionalism to enhance guest satisfaction. Handles customer complaints with empathy, ensuring resolution and maintaining service standards.
Overview
2
2
years of professional experience
Work History
Waiter
United Hotel
05.2025 - 08.2025
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Maintained safe hygiene and food handling standards for full compliance.
- Greeted new customers and offered immediate seating assistance.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
- Presented menus, explained daily specials, and made recommendations based on customer preferences to enhance dining experiences.
- Handled customer complaints with empathy and professionalism, resolving issues to the satisfaction of all parties involved.
- Seated guests quickly and coordinated timely service to minimise table wait times.
Housekeeping Cleaner
Hotel Moonlight
KATHMANDU, NEPAL
01.2024 - 03.2024
- Cleaned floors using vacuums, mops and appropriate cleaning agents.
- Managed daily cleaning, dusting, and vacuuming of assigned rooms to maintain high standards of hygiene.
- Kept rooms dust-free by dusting and polishing worktops, cupboards and ornaments.
- Maintained high standards of cleanliness in guest rooms, achieving customer satisfaction and repeat business.
- Prepared rooms for events and gatherings, creating welcoming environments for guests.
Education
Bachelor of Business Administration - Hospitality Management
University of East London
City of london 2026 - Current
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Cleaning standards
- Problem resolution
- Teamwork
- Clear communication
- Order taking
- Table clearing
- Punctuality
- Customer service-oriented
Timeline
Waiter
United Hotel
05.2025 - 08.2025
Housekeeping Cleaner
Hotel Moonlight
01.2024 - 03.2024
Bachelor of Business Administration - Hospitality Management
University of East London
2026 - Current