Alisha Mir

Maintains midwifery skills through hands-on maternity support, enhancing situational awareness by offering insight into ward management, team-based operational dynamics, and perspectives beyond the midwife role. Applies clinical knowledge in practice to support ongoing professional development and ensure clinical skills remain up to date.

• Supported midwives and multidisciplinary teams to deliver high standards of patient care across maternity wards
• Maintained and applied midwifery knowledge in hands-on clinical settings, supporting ongoing professional development
• Assisted with breastfeeding initiatives and infant feeding on postnatal wards, contributing to improved maternal and neonatal outcomes
• Accurately recorded vital signs for mothers and newborns, aiding timely medical interventions
• Performed venepuncture and urinalysis, ensuring accurate sample preparation and prompt reporting of deviations
• Enhanced ward safety and accessibility through diligent preparation, organisation, and situational awareness
• Supported women with nutrition, hydration, and personal hygiene, ensuring dignified, holistic-centred care
• Responded promptly to patients' calls for help or requests for personal care in a respectful manner
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Collaborates with national and international organisations to host cultural and social events across the UK, celebrating diversity and inclusivity. Growing recognition has expanded this model and purpose to other cultural groups increasing audience reach and event scale.

• Coordinated a series of events across the year, alongside a large-scale annual ball, managing budgets from £5,000 to £25,000
• Sought and recruited sponsors from local business owners and organisations through collaborative negotiation and advertisement of promotional opportunities and social exposure
• Handled admin tasks including broadcast messages, meeting invites, reimbursements and payment processing
• Managed social media channels and digital content creation ensuring timely event promotion and brand consistency amongst viewers
• Responded to enquiries professionally while maintaining accurate records of attendees, sponsors and supporters for effective follow-up and feedback reviews
• Trained and mentored new team members ensuring events are efficiently planned and coordinated and encouraging supportive work environment.
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Developed strong client service and administrative skills within the banking industry, working closely with business customers to deliver informed and accessible financial services integral to their daily business operations.

• Processed customer transactions across multiple systems with a high level of accuracy, efficiency, and confidentiality
• Maintained accurate customer records and ensured data was updated in line with internal systems and compliance requirements
• Responded to customer enquiries in a professional and timely manner, delivering high standards of client care
• Educated customers on digital and remote banking tools, improving accessibility and reducing in-branch demand
• Applied knowledge of credit and lending products to support customer needs and deliver tailored financial solutions
• Managed complex requests, including cheque orders, payment stops, and identity theft cases, ensuring appropriate resolution
• Maintained strict compliance with security procedures to protect client information and bank assets
• Contributed to specialist teams supporting commercial cards, small business lending, and international transactions
• Used critical thinking to break down problems, evaluate solutions and make decisions.
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Fostered a proactive attitude with other team members in a dynamic retail environment, prioritising and enhancing customer experiences, sharing information on products and policies, maintaining shop floor presentation, and contributing well to KPI targets.

• Prepared sales floor for customers while ensuring security measures were in place.
• Assisted with back-of-house maintenance and stockroom management.
• Maintained fitting room security and conducted quarterly stock inventory counts.
• Fostered positive customer relationships by providing advice on current promotions.
• Prioritised customer satisfaction and loyalty to enhance sales performance.
• Communicated benefits of the company's MasterCard scheme to customers and trained staff on processing credit applications.
• Addressed customer concerns and complaints with a polite, solution-focused approach.
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