Aline Piton
Medical Account
Liverpool
Summary
Accomplished laboratory professional with extensive expertise in quality control, assay development, and regulatory compliance. Strong background in client-focused account management within the clinical diagnostics field. Proficient in conducting precise analyses, validating data, and utilizing advanced laboratory techniques to enhance research and diagnostic outcomes. Demonstrated success in managing critical medical accounts, cultivating relationships with healthcare stakeholders, and translating technical knowledge into customized solutions. Skilled in medical laboratory quality assurance, GLP standards, and immunological testing. Leveraging LIMS and IT tools for operational efficiency. Strategic thinker and effective communicator promoting teamwork for seamless service delivery and sustained performance excellence.
Overview
3
3
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Medical Account Executive
Randox Health
05.2025 - Current
- Showcased value propositions through tailored presentations for prospective medical industry partners.
- Strengthened partnerships with healthcare providers through routine follow-up visits.
- Demonstrated a strong commitment to personal development through participating in training programs, seeking professional certifications, and staying updated on medical industry trends and regulations.
- Attended industry conferences and events as a representative of the company, fostering valuable networking connections with potential clients.
Clinical Laboratory Analyst
Randox Clinical Laboratories Services
05.2023 - 05.2025
- Specialized in clinical chemistry and immunoassay analyses.
- Accustomed to a high-volume environment, processing and reviewing hundreds of samples daily while managing pressure and tight deadlines.
- Troubleshoots and validates methods to maintain accuracy in automated analytical systems.
- Utilizes Laboratory Information Management Systems (LIMS) for efficient data management and documentation.
- Supervise quality assurance initiatives to maintain assay validation and technical compliance.
Customer Care Associate
Conduent
03.2022 - 12.2022
- Led remote teams providing customer support to Portuguese-speaking clients in various time zones.
- Handled customer interactions and complaints via phone, chat, and email, ensuring compliance with standard procedures.
- Facilitated effective team interaction to maintain high support standards.
- Consistently met quality benchmarks and operational goals.
- Ensured positive customer interactions through efficient problem-solving.
Education
Master of Science - Infection & Immunity
University of Leicester
Leicester 09.2022 - 03/2024
Skills
Immunoassays (ELISA, PCR, gel electrophoresis) Blood testing & clinical lab workflows Lab operations & team coordination Quality control (ISO, UKAS, GLP standards) Problem solving & troubleshooting LIMS & scientific data reporting Client-facing communication IBMS registered
Certification
• Member of the Institute of Biomedical Science (MIBMS) – Membership Number: 435603 (Member since April 2024).
Personal Information
Timeline
Medical Account Executive
Randox Health
05.2025 - Current
Clinical Laboratory Analyst
Randox Clinical Laboratories Services
05.2023 - 05.2025
Master of Science - Infection & Immunity
University of Leicester
09.2022 - 03/2024
Customer Care Associate
Conduent
03.2022 - 12.2022
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