Edina Bonyak
London
Summary
Dependable Reservations Agent with experience providing exceptional service in busy hospitality environments as well as able to learn new skills easily and effectively. Plans and prioritises well to meet high-volume switchboard demands. Positive and collaborative for enhanced team and customer environments.
Overview
15
15
years of professional experience
Work History
Reservations Agent
Page8 Hotel, Butterfly Hospitality
London, ENG
12.2022 - Current
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Conducted calls professionally and politely to maintain excellent service standards.
- Communicated reservation confirmations to guests via email.
- Employed strong product and systems knowledge to handle booking enquiries.
- Negotiated corporate reservation rates to meet client budget requirements.
- Upsold guest experiences to maximise average booking value.
- Completed bookings and reservation amendments using hospitality property management software.
- Show good attention to detail, particularly when checking correspondents and arrivals
- Build relationships with agents, clients and partners to help generate new enquiries
- Work alongside Sales Team with corporate enquiries, inputting group blocks, rooming lists and invoicing
Guest Relations Butler
The Adria, The Leading Hotels Of The World, Katara Hospitality
London
01.2022 - 12.2022
- Acted as first point of contact for wide range of personnel.
- Day-to-day basis assisting guests with check in/out, help with luggage.
- Delivered front of house duties with warm and professional manner.
- Concierge recommendations such as arrange taxi/chauffeur, restaurant reservations or booking shows/tickets.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Located information and records quickly to assist with ad-hoc queries.
- Mixing and serving drinks, and selected food and beverages. Providing in room dining service.
- Achieved 5-star reviews by delivering outstanding customer service.
- Calculated billings and hotel charges and provided receipts.
- Maintained accurate and up-to-date records for smooth handovers.
Head of Receptionist
Z Hotel Operations Ltd
London, ENG
05.2019 - 01.2022
- To supervise professional greeting of clients and visitors, to the highest standards.
- To manage room reservations ensuring that the reception team are processing all enquiries accurately.
- Leading, monitoring, motivating and inspiring the team; providing guidance and support.
- Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.
- Monitor budget and produce weekly/monthly reporting where applicable.
- Making reservations for customers based on their various requirements and budgetary allowances.
Receptionist, Area Manager
Kiwisun Tanning Salon
London, ENG
07.2014 - 05.2019
- Oversaw operations of income organisation, including budget planning, strategy development, community outreach, forecasting and payroll.
- Diplomatically handled customers queries, concerns and complaints in person, by phone and email.
- Increased sales by rolling out new promotional strategies across regional shops.
- Managed stationery and office supplies, performing stock-take duties on weekly basis to ensure adequate resources were consistently available.
- Communicated with contractors and vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Room Service, Banqueting Waitress
Corinthia Hotel
London, ENG
07.2011 - 06.2014
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided excellent customer service: Worked closely with restaurant staff to ensure that orders were served in efficient manner.
- Prepare table for meals, including setting up items such as linens, silverware, and glassware.
- Resolved guest complaints promptly and professionally, notifying line management of concerns.
- Attended to customer's needs proactively for first-class waiting service
- Complete closing duties, including restocking items, turning off lights, maintain cleanliness of work areas.
Travel consultant
Proko Travel Agency
Szeged, Hungary
01.2010 - 03.2011
- Drew upon comprehensive knowledge of global destinations for informed recommendations.
- Assisted customers with all aspects of travel planning leading to successful holidays.
- Dealt efficiently with last-minute changes to minimise disruption.
- Utilised industry software proficiently for efficient booking and scheduling.
- Contributed effectively in team meetings, fostering collaborative work environment.
- Kept up-to-date with latest industry trends to provide accurate information and advice.
- Maximised sales profits using proven upselling and cross-selling techniques.
- Processed payments and established payment plans on behalf of customers, offering multiple methods to maximise sales.
Education
Diploma - Travel and Tourism
University of Szeged
Szeged2013
Skills
- Microsoft Office skills including Word, Excel, PowerPoint, Access and Outlook
- Opera PMS, Opera Cloud skills, IdeaS RMS
- Amadeus CRS
- Attentive individual working proactively and responsively to meet customer needs Retains knowledge for helpful, informative service advice Meticulous and methodical to achieve tasks to instruction
- Complaint handling
- Good workload and time management
- Quick learner, keen to learn and improve skills
- Dealt with high-volume calls and emails competently to meet service targets
- Advanced problem solving and numeracy skills
- Travel trend analysis
- OpenTable
Languages
Hungarian
Native
English
Advanced
C1
French
Beginner
A1
Personal Information
Timeline
Reservations Agent
Page8 Hotel, Butterfly Hospitality
12.2022 - Current
Guest Relations Butler
The Adria, The Leading Hotels Of The World, Katara Hospitality
01.2022 - 12.2022
Head of Receptionist
Z Hotel Operations Ltd
05.2019 - 01.2022
Receptionist, Area Manager
Kiwisun Tanning Salon
07.2014 - 05.2019
Room Service, Banqueting Waitress
Corinthia Hotel
07.2011 - 06.2014
Travel consultant
Proko Travel Agency
01.2010 - 03.2011
Diploma - Travel and Tourism
University of Szeged
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