ALIM'MAMY BEDOR-BANGURA
Birmingham,United Kingdom
Summary
Motivated International business and management first-year student with strong interest in not only kolleno as an organisation and B2B technology, I have a proven skill-set in data analysis, research and client engagement while also having experience supporting marketing and sales projects. I have an entrepreneurial and proactive team player that's eager to contribute to kolleno's fast paced and high growth environment that will allow me to gain hands on exposure to software innovation. My experience in assisting businesses with queries while ensuring satisfaction through attentive service and problem solving will allow me to be adept at handling complaints in a calm and professional demeanour; this will allow me to conduct excellent customer service.
Overview
2028
2028
years of post-secondary education
Work history
Customer Service Assistant
Marks and Spencer PLC
Birmingham, West Midlands
08.2023 - 01.2024
- Provided exceptional customer service, resolving queries and complaints efficiently.
- Managed customer transactions while maintaining accurate records.
- Trained new staff members while promoting a collaborative work environment.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Provided attentive service by promptly responding to customer enquiries and processing order requests.
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Processed customer transactions swiftly and accurately, maintaining confidentiality and adhering to data protection guidelines.
- Answered incoming calls and handled customer enquiries to clarify policy and pricing information.
- Monitored inventory movements and replenished products on the sales floor to support continuous availability.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
- Engaged with customers through multiple channels, including face-to-face, phone, and email, ensuring consistent service quality.
- Assisted with product selections according to individual requirements and preferences.
- Referred customers to team leaders and expert advisers for complex inquiries.
Education
Certificate of Higher Education - International Business And Management
Aston University(2024-2028)
BirminghamSkills
- Excel
- SQL
- Data manipulation
- Data visualisation
- Analytical skills
- Problem solving
- Verbal communication
- Written communication
- Presentation skills
- Collaboration
- Teamwork
Timeline
Customer Service Assistant
Marks and Spencer PLC
08.2023 - 01.2024
Certificate of Higher Education - International Business And Management
Aston University(2024-2028)
Similar Profiles
Merryn O'ConaillMerryn O'Conaill
Customer assistant at Marks and Spencer PlcCustomer assistant at Marks and Spencer Plc
Arlen StuttardArlen Stuttard
Quality Assurance Assistant at Marks and Spencer PLCQuality Assurance Assistant at Marks and Spencer PLC
Stephen EllisStephen Ellis
Retail Customer Assistant at Marks and Spencer PLCRetail Customer Assistant at Marks and Spencer PLC
Ayisa Rafia SihabuddinAyisa Rafia Sihabuddin
Assistant Engineer (Civil) at Chennai Metropolitan Water Supply and Sewerage BoardAssistant Engineer (Civil) at Chennai Metropolitan Water Supply and Sewerage Board
Russell MacGowanRussell MacGowan
Sales Manager at Intec MicrosystemsSales Manager at Intec Microsystems