Alim Abdul
Oxford,Oxfordshire
Summary
Self motivated and driven person who aims for the highest level of excellence. Experienced and hardworking. Charismatic and enthusiastic when dealing with customers. I'm a people person, I aim to build meaningful rapport with everyone through my communication and approach. Determined when setting out tasks and ensuring I complete them. Never afraid to ask for help, I always look to keep improving myself on a day to day basis. A team player at heart and a ability to problem solve and create solutions. I have big aims and plans in my career.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Showroom manager
Bicester Plumbing Supplies
Bicester, Oxfordshire
12.2024 - Current
- Facilitated smooth communication between clients and internal teams for successful project completion. Discussing bathroom projects in its entirety and ensuring all the customers needs are met. Liaising with tradesmen, flexible approach in different circumstances. Maintained excellent knowledge of the industry to remain ahead of competitors,
- Articad: Creating unique and specialised bathroom designs. Implemented feedback from clients into designs, improving overall product quality. Being able to be creative and implement new ideas.
- Offering the complete service. Building a strong rapport with every customer and ensuring they understand every product and service available. Addressing every customer query and handling complaints. Always on top of every project and constantly updating customers on any promotional changes.
Sales designer
Homebase
Oxford, Oxfordshire
08.2024 - Current
- Homespace: Conducted detailed product presentation. Delivered bespoke design solutions that tailors to the customers needs. As part of the service I will go to the customers home to measure their kitchen and bathroom. With the customer with open ears asking asking relevant questions and answering any queries. Discussing the type of colour schemes, explaining which home appliance is best suited to them and if they want wall and flooring products as well. There is a variety of different kitchen and bathroom ranges available which will be discussed. Ensure everything is explained in detail to give the customer the best opportunity to create their dream project.
- Customer Journey: I will assist the customer in all aspects of the project. Due to the nature of the role there is a variety of different time frames for their project to be completed. Its incumbent on me to be able to manage every situation. I have to regularly update the customer on the latest promotions on offer, also keep in contact with them over a long period of time and provide any support they need. Maintaining excellent knowledge of the industry, Recommending local tradesmen with good reviews to fit in the products we supply. Completing every sale seamlessly with the customers best interest in mind.
Sales Advisory
DFS
Oxford, Oxfordshire
12.2022 - 07.2024
- Reach - In our store we have 5 objectives to meet in order to meet company standards. those are Relationship, Establish needs, Advise, conclude and aim on a high. these are the fundamental principles and i incorporate them in every customer interaction. Finding the most ideal and best suited sofas and furniture for the customer is the main objective.
- Provided service with a smile, offering courteous helpful advice to best meet customer needs. Maintaining high standards, working with the utmost professionalism. Ensuring customers are left satisfied.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- I always set high sales targets regularly. short term and long term, regarding how much i am booking and how i can improve to make more. i also get targeted on customer reviews, i achieve this regularly which gives me a high level of satisfaction because i am giving great service.
Sales advisor
FXM CONSULTANT
OXFORD, OXFORDSHIRE
10.2021 - 11.2022
- Analysed and audited market competition, developing sales strategies that showcase unique business offerings.
- Analysed competitor performance and market trends to inform sales forecasting.
- Demonstrated product features and functions to engage potential customers.
- I was responsible for B2B calls. I would explain the services we offer, ranging from Website redesign, SEO and IT support.
- A lot of the role was about planning within time frames, looking at the best solution at the time for the business in order to improve them on the digital side.
- Worked with Website software, so I understood how they are created on the development side. I was able to pass this knowledge to business directors with the right information in order for them to fully understand how we can improve their business.
- I worked also as a consultancy. I was able to discuss generally with Managing director’s ways of advertisement, promotions what social spaces to use for marketing
Education
GCSEs - IT
Mathew Arnold Secondary School
09.2012 - 06.2013
GCSEs - English
Mathew Arnold Secondary School
09.2012 - 06.2013
GCSEs - Maths
Mathew Arnold Secondary School
09.2012 - 06.2013
GCSEs - Science
Mathew Arnold Secondary School
09.2012 - 06.2013
GCSEs - Business
Mathew Arnold Secondary School
09.2012 - 06.2013
GCSEs - Media
Mathew Arnold Secondary School
09.2012 - 06.2013
Diploma of Higher Education - Business
Oxford Cherwell Valley College
09.2015 - 06.2017
Skills
- Upselling expertise
- Outstanding customer service
- Face-to-face selling
- Outgoing and enthusiastic
- Superb time management
- Results-orientated
- Results driven
- Accurate money handling
- Self-motivated
- Fashion and styling expertise
- Team Player
- IT
- Sports
Custom
References available upon request.
Personal Information
Timeline
Showroom manager
Bicester Plumbing Supplies
12.2024 - Current
Sales designer
Homebase
08.2024 - Current
Sales Advisory
DFS
12.2022 - 07.2024
Sales advisor
FXM CONSULTANT
10.2021 - 11.2022
Diploma of Higher Education - Business
Oxford Cherwell Valley College
09.2015 - 06.2017
GCSEs - IT
Mathew Arnold Secondary School
09.2012 - 06.2013
GCSEs - English
Mathew Arnold Secondary School
09.2012 - 06.2013
GCSEs - Maths
Mathew Arnold Secondary School
09.2012 - 06.2013
GCSEs - Science
Mathew Arnold Secondary School
09.2012 - 06.2013
GCSEs - Business
Mathew Arnold Secondary School
09.2012 - 06.2013
GCSEs - Media
Mathew Arnold Secondary School
09.2012 - 06.2013
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