Graham Rose
Lydney,Gloucestershire
Summary
Seasoned professional with focus on branch management. Ability to drive business growth and foster teamwork through strategic planning and problem-solving skills. Committed to achieving high customer satisfaction and meeting financial goals, capitalising on strong communication and leadership skills grown over 20 years of experience.
Overview
21
21
years of professional experience
17
17
years of post-secondary education
Work history
Branch manager
Uk Plumbing Supplies
Newport, South Wales
2023.09 - Current
- Reviewed and analysed sales data to identify growth opportunities.
- Ensured branch met all regulatory requirements for safe operation.
- Led team meetings to grow staff relations
- Conducted regular performance reviews for continuous employee development.
- Implemented new training programmes for improved staff performance.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Maintained inventory levels to meet customer demand without excess stockholding.
- Provided excellent customer service, securing client loyalty.
Estimator
BR Services
Lydbrook, Gloucestershire
2023.01 - 2023.09
- Pricing of new build sites to secure work for a team of 6 plumbers.
- Arranged Remedial Works for customer care.
- Arranged Materials for Delivery to site for completion of plots OTIF.
Branch manager
City Plumbing Supplies
Chepstow, South Wales
2004.11 - 2023.01
- Ran 6 with high staff retention over 20+ years
- Ensured branch met all regulatory requirements for safe operation.
- Improved and maintained a high level of trading accounts.
- Grew the business consistently over the years with no great peaks and troughs in trading numbers.
- Ran the branch with good margins whilst keeping sales volume.
- Attended numerous sales and management courses with a view to moving to a regional directors role.
Education
NVQ Level 1 - Information Technology
Royal Forest of Dean College
Coleford 1997.09 - 1999.09
GCSEs - English
Wyedean school
Chepstow 1992.09 - 1997.09
GCSEs - Maths
Wyedean school
Chepstow 1992.09 - 1997.09
GCSEs - Science
Wyedean School
Chepstow, Monmouthshire 1992.09 - 1997.09
Skills
- Sales expertise
- Operations management
- Team Leadership
- Performance driving
Affiliations
- Football
- Rugby
- Reading
- Weight Training
Accomplishments
Branch Of the year for City Plumbing supplies in 2016
References
References available upon request.
Timeline
Branch manager
Uk Plumbing Supplies
2023.09 - Current
Estimator
BR Services
2023.01 - 2023.09
Branch manager
City Plumbing Supplies
2004.11 - 2023.01
NVQ Level 1 - Information Technology
Royal Forest of Dean College
1997.09 - 1999.09
GCSEs - English
Wyedean school
1992.09 - 1997.09
GCSEs - Maths
Wyedean school
1992.09 - 1997.09
GCSEs - Science
Wyedean School
1992.09 - 1997.09