alicia jade keane

• Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• I also work on the bar making cocktails and drinks for customers which has enabled me to work under pressure whilst it is busy.
• I have created amazing relationships with customers and have many great reviews online that include my name.
• Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
• Maintained bar stocks, replenishing daily as necessary.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.

I previously worked at Yardbird before it changed over to the Nook and Broom. My experience at yardbird enabled me to carry out my skills once it changed over.

Yardbird was a very busy and popular restaurant so I had to pick up skills fast. This was easy for me as I am a quick learner and a hard worker.

I had to welcome customers and provide them with the best service to maintain the high standards.

• Arranged tables and set up linens and silverware in preparation for guests.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
• Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.