Alicia Holly Bilbey

• Carried out day-to-day duties accurately and efficiently.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Processed cancellations, rescheduling requests, resulting in streamlined appointment management.
• Managed appointment schedules for smooth workflow operations.
• Handled high volumes of inbound calls calmly under pressure.
• Managed emergency situations effectively to minimise disruption in services.

Proactively sold wine subscriptions and products through inbound and outbound calls

Provided knowledgeable product advice tailored to customer preferences

Managed customer accounts, orders, and subscriptions accurately

Resolved enquiries and complaints professionally to maintain customer satisfaction

Met and exceeded individual and team sales targets

• Answering and Managing Transport Requests
• Respond promptly to telephone or digital requests for patient transport from hospitals, GP surgeries, care homes, or patients themselves.
• Accurately log journey details and confirm patient eligibility.
• Coordinating Patient Journeys
• Schedule transport bookings using computer systems, ensuring efficient allocation of resources.
• Prioritise urgent or time-critical transfers such as discharges, dialysis, or oncology appointments.
• Communicating with Ambulance Crews and Dispatch Teams
• Liaise with drivers, control room staff, and healthcare professionals to ensure timely pickups and drop-offs.
• Provide updates about delays, cancellations, or changes in patient condition.
• Handling Sensitive and Confidential Information
• Process and manage patient details in line with GDPR and NHS confidentiality policies.
• Maintain accurate records and audit trails of all calls and bookings.
• Providing Excellent Customer Service
• Offer a calm, compassionate, and professional service to patients, carers, and clinical staff.
• Deal effectively with complaints, queries, and emotionally sensitive situations.
• Monitoring and Managing Live Transport Operations
• Track ongoing journeys using GPS and booking systems to ensure operational efficiency.
• React quickly to unexpected issues like vehicle breakdowns or last-minute cancellations.
• Adhering to NHS Policies and Safety Standards
• Follow local and national protocols for safeguarding, infection control, and patient safety.

• Increased customer satisfaction by greeting visitors promptly and professionally.
• Promoted welcoming environment while managing receptionist area and fielding requests for information.
• Met incoming customers and provided friendly, knowledgeable assistance.
• Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
• Assisted in any way possible in any other work needed around the office.

• As an AutoCAD Draftsman, my objective is to contribute to the company's success by producing the most accurate and feasible illustrations for the projects assigned to me.
• My experience as an AutoCAD Draftsman in engineering environments and broadened my knowledge and enhanced my skills in creating and modifying 2D and 3D drawings using the latest technologies.
• I am eager to learn and further my proficiencies by constantly improving my work and accepting all kinds of assignments handed out to me.
• With this said, I am confident that I can measure up to the expectations of the company.

• Serves visitors by greeting, welcoming, and directing them appropriately.
• Notifies company personnel of visitor arrival.
• Maintains security and telecommunications system.
• Informs visitors by answering or referring inquiries.
• Directs visitors by maintaining employee and department directories.
• Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
• Operates telecommunication system by following manufacturer's instructions for house phone and console operation.
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
• Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.

• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Communicating and coordinating with colleagues as necessary.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.

• My responsibilities encompass the entire day-to-day design operation of an engineering office for a small Oil & Gas operation in Dubai, specifically.
• Business development & Technical Sales activities in order to grow the enterprise.
• Analysed received RFQs for key technical requirements.
• Prepared Bill of materials for enquiries and issued to suppliers.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Office and AutoCAD.
• Kept physical files and digitised records, organised for easy updating and retrieval by any team member with access.
• Produced basic project schedules and plans using Microsoft Project.
• Maintained computer and physical filing systems.
• Met challenging quotas for productivity and accuracy of work.
• Streamlined office operations by computerising activities, managing customer communications, scheduling payments and tracking records and documents.
• Increased team productivity by reorganising office supplies and protocols.
• Analysed and solved multi-faceted problems that affected executive leaders and business initiatives.
• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
• Arranged corporate and office conferences for company employees and guests.
• Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
• Designed marketing brochures and wrote website copy.
• Created reports and presentations.

• Sales & business development activities.
• Recorded meeting minutes for documentation purposes.
• Made travel arrangements by researching and scheduling flights, car rentals and hotel accommodations.
• Coordinated meetings with other department managers and served as main liaison for sales and engineering staff.
• Maintained all office files, both electronic and hard copies.
• Met incoming customers and provided friendly, knowledgeable assistance.
• Coordinated itinerary and scheduled appointments with 100% accuracy.
• Created professional memoranda, letters and marketing copy.
• Promoted welcoming environment while managing receptionist area and fielding requests for information.
• Received and screened high volume of internal and external communications, including email and mail.
• Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for all departmental office employees.
• Increased customer satisfaction by greeting visitors promptly and professionally.
• Automated office operations, managed client correspondence and supervised data communications.

• Worked closely with Engineering Manager to establish and deliver general support.
• Analysed departmental documents for appropriate distribution and filing.
• Created itineraries, booked travel, and managed expenses for Engineering Manager.