Aicha Kabbah
Peterborough,Cambridgeshire
Summary
I have been a sales Executive with 4 years of experience attending to needs of customers and converting prospects to increase sales. Accomplished in emphasising service features and benefits, quoting prices, discussing credit terms, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximise sales opportunities.
I'm an Enthusiastic Customer Team Member bringing a can-do attitude to all tasks for high-levels of productivity. Providing exceptional levels of service, resolving issues effectively and efficiently for continued customer satisfaction and loyalty. Hard-working Customer Team Member providing first-class customer satisfaction through excellent product knowledge and enthusiastic, friendly service. Ensuring smooth-running sales floor duties, carrying out tasks effectively and efficiently to achieve targets.
Overview
9
9
years of professional experience
Work history
NHS Recruitment Administrator
NHS
Cambridge
01.2025 - 03.2025
- Compiled reports detailing recruitment metrics for upper management review.
- Kept abreast of current employment law changes; relayed relevant information to HR team.
- Assisted in interview scheduling, facilitating timely meetings between hiring managers and applicants.
- Collaborated with HR team to ensure efficient onboarding of new hires.
- Managed job postings on various platforms, attracting a diverse range of applicants.
Appointment Setter
Clix Dental
Remote
12.2024 - 06.2025
- Monitored the effectiveness of different conversation strategies, adjusting as necessary.
- Overcame objections to secure appointments for sales team.
- Utilised CRM system for accurate record keeping.
- Handled customer inquiries with respect and professionalism.
Admin Officer
BROOKSTREET - APHA
REMOTE
12.2022 - 09.2024
- Organised filing system for important and confidential office documents.
- Answered phone calls and emails for management team during busy periods.
- Managed queries in person, by phone and via email with exceptional customer care.
- Addressed incoming requests for information, inquiries, and complaints.
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
Telephone fundraiser
YONDER DATA SOLUTIONS
REMOTE
07.2024 - 08.2024
- Answered customer enquiries with excellent customer service skills.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Handled customer queries focused on first-call resolution.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Recorded customer information and interactions.
- Cold-called customers from assigned contact lists to build new business.
Real Estate Agent
Re/Max Cambridgeshire
Huntingdon, Cambridgeshire
05.2023 - 07.2023
- Assisted clients with corporate relocation services.
- Professionally represented sellers in complex negotiation with prospective buyers.
- Ensure adherence of leases and contracts.
- Showed residential properties and explained features, value and benefits of available homes.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Created estate agent and buyer incentives and strategies with other agents, builders and buyers.
- Answered phone calls and emails from potential and existing customers.
Appointment Setter
Roels Peter Marketing
Remote
03.2023 - 09.2023
- Acted as first point of contact for work allocation queries and concerns.
- Courteously receiving incoming telephone calls and taking messages as needed.
- Monitored and optimised inventory, reordering materials as required.
- Confirmed availability of materials and components required to complete tasks, keeping all stakeholders aware of progress.
Travel Advisor
Jet2 Holidays
Leeds
05.2022 - 10.2023
- Built client trust, sharing destination knowledge and expertise from personal experiences and educational trips.
- Facilitated a smooth travel experience, researching and verifying quarantine and test requirements before client departure.
- Utilised sales and reporting systems to facilitate tracking of personal performance against standards.
- Ensured client satisfaction by quoting and actioning itinerary amendments in line with client needs.
Warehouse Operative
Amazon Logistics
Huntingdon, Cambridgeshire
10.2021 - 03.2022
- Accurately picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Facilitated smooth warehouse operations, managing and maintaining accurate stock records on Warehouse Management System.
- Maintained high levels of cleanliness in working areas, meeting compliance standards for health, safety and hygiene regulations.
- Accurately collected goods from various warehouse locations, working with precision and care to minimise order errors.
Sales Executive
My Keto Cakes
Huntingdon, Manchester
01.2022 - 02.2022
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Proactively brought in new business accounts, growing existing sales territories to maximise profits.
Sales Executive
PR Preston
Preston, Hertfordshire
11.2021 - 02.2022
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Conducted internal and external product training, preparing and executing targeted sales presentations.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
Expert Sales Executive
Media RSVP
London, London
11.2021 - 12.2021
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Planned and implemented studies to assess market conditions and evaluated results to enhance marketing campaigns.
- Developed insights on marketing campaigns to assess performance against goals.
- Established, initiated and optimised marketing strategies based on company targets, product specifications, market data and budget factors.
Sales representatives
V5 Marketing LTD
Cambridge, Cambridgeshire
05.2021 - 10.2021
- Enhanced territory operations with successful cold-calling of area business leaders and establishment of favourable contracts.
- Consistently achieved against personal goals and KPIs to improve overall company sales performance by 25%.
- Contacted satisfied customers to offer additional services.
- Demonstrated products and specific features at customer locations and special events.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
Barista
Costa Coffee
Huntingdon, Cambridgeshire
06.2020 - 07.2021
- Reduced customer complaints by providing attentive, accurate, efficient drinks service.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Produced high-volume coffee orders quickly and accurately, effectively meeting customer demand.
- Described coffee blends and preparation descriptions to customers, assisting choices based on personal tastes.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Ordered, received and stocked additional retail products, improving cafe turnover potential.
Radio Presenter
HCR104FM
Huntingdon, Cambridgeshire
02.2018 - 06.2020
- Answered 10 live on-air calls from listeners per show.
- Used developed interview techniques to get the best out of guests for engaging results.
- Read news, sports and weather reports on-air, employing stellar teleprompter. reading skills to maintain eye contact with camera.
- Set and reviewed daily playlists of 10+ songs, maintaining on-trend music selections to engage listeners.
Warehouse Operative
Hotel Chocolat
Huntingdon, Cambridgeshire
03.2020 - 03.2020
- Performed all duties safely and efficiently, in line with safety rules for best working practices.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
Team Member
Kfc
Huntingdon, Cambridgeshire
02.2016 - 06.2018
- Contributed to team success through effective collaboration and prompt, accurate task completion.
- Learned required tasks quickly, performing with accuracy and care to deliver quality results.
- Resolved issues quickly to maintain productivity goals, enabling team achievement against KPIs.
- Pursued regular learning opportunities to advance personal knowledge and competencies, improving team capabilities.
- Maintained outstanding levels of politeness for professional, personable customer service.
Education
Bachelor of Arts - Broadcast Journalism
Nottingham Trent University
Nottingham05.2022
Skills
- Sales training
- Internet and e-mail marketing
- Business development
- Goals and performance
- Sales strategy
- Product and service sales
- Telesales
- Cold calling
- B2B marketing
- Outstanding communication
- Sales
- Product knowledge
- Cash handling
- Customer service
- Excellent time management
- Warehouse picking
- Stock management
- Fast-paced picking and packing
- Self-motivated
- Quality control
- Target driven
- Microsoft Excel
- Stock rotation
- Report writing skills
Timeline
NHS Recruitment Administrator
NHS
01.2025 - 03.2025
Appointment Setter
Clix Dental
12.2024 - 06.2025
Telephone fundraiser
YONDER DATA SOLUTIONS
07.2024 - 08.2024
Real Estate Agent
Re/Max Cambridgeshire
05.2023 - 07.2023
Appointment Setter
Roels Peter Marketing
03.2023 - 09.2023
Admin Officer
BROOKSTREET - APHA
12.2022 - 09.2024
Travel Advisor
Jet2 Holidays
05.2022 - 10.2023
Sales Executive
My Keto Cakes
01.2022 - 02.2022
Sales Executive
PR Preston
11.2021 - 02.2022
Expert Sales Executive
Media RSVP
11.2021 - 12.2021
Warehouse Operative
Amazon Logistics
10.2021 - 03.2022
Sales representatives
V5 Marketing LTD
05.2021 - 10.2021
Barista
Costa Coffee
06.2020 - 07.2021
Warehouse Operative
Hotel Chocolat
03.2020 - 03.2020
Radio Presenter
HCR104FM
02.2018 - 06.2020
Team Member
Kfc
02.2016 - 06.2018
Bachelor of Arts - Broadcast Journalism
Nottingham Trent University
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