Alicia Herrington
Salford,United Kingdom
Summary
Highly organised and detail-oriented Administrator with over 8 years of experience across the automotive, property, and customer service sectors. Experienced in managing high-volume administrative workloads, processing important documentation, invoicing, registrations, and maintaining compliance with procedures. Recognised for excellent communication skills, accuracy, and the ability to thrive in fast-paced environments. Seeking to contribute my expertise and strong work ethic to a forward-thinking organisation.
Overview
11
11
years of professional experience
Work history
New & Used Car Sales Administrator
Group 1 Automotive
Stockport, Manchester
2025.08 - Current
- Process new and used vehicle sales documentation accurately and efficiently.
- Allocate registration numbers using RAV and assign vehicles to customers using SLI.
- Invoice and tax vehicles in line with dealership and DVLA requirements.
- Maintain accurate records and ensure compliance with company procedures.
- Support busy sales environments by managing multiple deadlines and priorities.
- Supported and managed over 100 sales per month.
- Coordinated with sales team, enhancing overall productivity.
Used Car Sales Administrator
Group 1 Automotive
Derby, Derbyshire
2021.05 - 2025.08
- Provided administrative support for 13 Volkswagen dealerships nationwide, whilst also supporting Audi, Toyota, and Bravoauto operations.
- Processed vehicle sales transactions using Kerridge, ensuring all deals were invoiced accurately and efficiently.
- Completed DVLA ownership transfers and warranty registrations within required deadlines.
- Monitored and maintained key reports to support operational efficiency and identify outstanding actions.
- Trained new team members on systems, processes, and best practices, helping to maintain service standards across department.
- Built strong working relationships with dealership staff and colleagues to ensure seamless communication and timely resolution of queries.
- Worked effectively in fast-paced environment, consistently meeting deadlines and maintaining high levels of accuracy.
- Registered over 150 sales in one day during busy periods.
Renewals Administrator
Leaders Lettings Agency
Derby, Derbyshire
2018.05 - 2021.05
- Managed a variety of administrative tasks using Qube, Propco, and DocuSign systems.
- Handled incoming telephone enquiries and email correspondence, providing professional and efficient customer service.
- Prepared and issued tenancy renewal documentation, ensuring accuracy and compliance with company procedures.
- Monitored outstanding information and proactively followed up with clients, tenants, landlords, and branch teams.
- Maintained accurate records and documentation across multiple systems.
- Supported the wider team by managing workloads effectively and ensuring deadlines were consistently met.
Front of House Assistant
Bennetts Irongate Café
Derby, Derbyshire
2016.06 - 2018.05
- Delivered excellent customer service in a busy café environment, ensuring customers received a welcoming and positive experience.
- Took customer orders accurately and efficiently while maintaining high standards of service.
- Worked closely with kitchen staff to coordinate food and drink preparation and ensure prompt service.
- Handled customer enquiries professionally and resolved issues effectively when required.
- Maintained cleanliness and organisation of front-of-house areas in line with health and safety standards.
- Demonstrated strong teamwork and communication skills in fast-paced environments.
Salon Assistant
Headquarters Hair Salon
Derby, Derbyshire
2015.06 - 2016.04
- Supported the daily running of the salon through a variety of administrative and customer service duties.
- Managed appointment bookings and customer enquiries both in person and over the telephone.
- Maintained clean, organised, and welcoming salon facilities for customers and staff.
- Assisted with stock presentation and ensured retail displays were fully replenished and visually appealing.
- Worked collaboratively with stylists and colleagues to support efficient salon operations.
- Developed strong communication, organisation, and customer service skills in a professional environment.
Education
GCSEs -
The Ecclesbourne Academy
Derby, Derbyshire /2010 - /2015
Skills
- Sales Administration
- Vehicle Invoicing & Registration
- Kerridge / Drive / Keyloop
- SLI & RAV Systems
- DVLA Change of Ownership Processing
- Warranty Registration
- Customer Service
- Document Management
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Data Entry & Record Management
- Team Training & Support
- Time Management
- Attention to Detail
- Problem Solving
- Payment Processing
- CRM management
Timeline
New & Used Car Sales Administrator
Group 1 Automotive
2025.08 - Current
Used Car Sales Administrator
Group 1 Automotive
2021.05 - 2025.08
Renewals Administrator
Leaders Lettings Agency
2018.05 - 2021.05
Front of House Assistant
Bennetts Irongate Café
2016.06 - 2018.05
Salon Assistant
Headquarters Hair Salon
2015.06 - 2016.04
GCSEs -
The Ecclesbourne Academy
/2010 - /2015