Summary
Overview
Work history
Skills
Languages
Timeline
SoftwareDeveloper
Agnieszka Libertowska

Agnieszka Libertowska

Otwock

Summary

Motivated sales administration professional with extensive experience supporting high-performing sales teams. Completing tasks promptly and accurately to aid department productivity. Liaised professionally with staff and clients to facilitate smooth, open communication channels.


Overview

18
18
years of professional experience

Work history

UK & Ireland Sales Administrator

Focusrite
High Wycombe, BUCKS
10.2020 - Current
  • Established and maintained positive, profitable client relationships through superb communication.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
  • Maintained contact with customers throughout sales and pre-delivery process.
  • Updated CRM software with contract records, renewal timeframes and customer details.
  • Handle various unexpected tasks all at once.
  • Good time-management, strong organizational skills, and a high level of work ethic.
  • Answering customer enquiries , processing customer orders and payments, credit checks, raise invoices and deal with paperwork, updating customer records.
    check stock and re-order supplies, organise deliveries.
    provide after-sales support.

Logistic Operations

Geodis
High Wycombe, BUCKS
02.2020 - 09.2023
  • Tracked storage levels and controlled stock to meet supplier requirements and fulfil contract terms.
  • Liaised with customers and other departments to plan timely transportation of goods.
  • Maintain updated records of orders, suppliers and customers
  • Processing orders
  • Providing information regarding a status of orders
  • Booking transport
  • Keeping record of in & outbound
  • Managing warehouse staff
  • Managing stock levels using IT systems and digital devices
  • Verifying and meeting established deadlines through management, product fulfilment, shipping
    and transportation cycle
  • Ensuring that shipping methods complying with rules, regulations and laws.
    * Quality control and keeping warehouse capacity at optimal levels
    * Coordinating product inventory and storage within warehouses and other logistics sites to optimize
    efficient inventory movement

Co-ordinator and sales support

RH Amar
High Wycombe, BUCKS
01.2012 - 12.2019
  • Processed high-volume customer orders to achieve productivity KPIs.
  • Checked compliance files for accuracy and completeness, upkeeping reliable records.
  • Raised and sent out customer sales invoices to enable prompt payment and order satisfaction.
  • Resolved basic customer queries and concerns to reduce pressure on wider sales teams.
  • Achieved excellent customer satisfaction ratings through regular order updates and professional communications.
  • Scheduled appointments for sales teams, suppliers and customers, keeping centralised calendar systems updated.
  • Worked closely with procurement teams to reduce lead times and increase customer satisfaction.
  • Assisted with ad-hoc administrative support for improved department operations.
  • Completed and filed shipping documentation and sales invoices with accurate, up-to-date information.
  • Coordinating and supporting of the sales team
  • Managing and updating sales presentation materials including brochures and sales decks
  • Keeping customers updated with relevant product information

Office Administration Manager

RH AMAR
High Wycombe, BUCKS
09.2005 - 01.2012
  • Worked to facilitate positive, productive working environments through reliable administrative support.
  • Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
  • Accurately executed secretarial tasks, maintaining smooth administrative operations.
  • Managed database to maintain updated records and accuracy.
  • Submitted timely stationery orders, researching cost-efficient suppliers to reduce spending.
  • Proven office management, administrative, or assistant experience
    • Knowledge of office management responsibilities, systems, and procedures
  • Excellent time management skills and ability to multitask and prioritize work
  • Attention to detail and problem solving skills

Skills

  • Customer relations
  • Record management
  • Sales order processing
  • Sales administration
  • Tracking and delivery updates
  • Purchase Order (PO) processing
  • Ability to think quickly, logically and analytically
  • Customs documentation
  • Adaptability
  • Self Motivated
  • Data Entry, Excel, MS Office, Sage, Millenium, Netsuite
  • Attention to Detail Quality Assurance
  • Coordinating and managing schedules,
  • Filing important documents and communicating relevant information
  • Ensuring the adequacy of sales-related equipment and material
  • Responding to complaints from customers
  • Good computer skills (MS Office)
  • Well-organized and responsible with an aptitude in problem-solving
  • Creativity Skills
  • Relationship Building

Languages

English
Fluent
Polish
Native

Timeline

UK & Ireland Sales Administrator

Focusrite
10.2020 - Current

Logistic Operations

Geodis
02.2020 - 09.2023

Co-ordinator and sales support

RH Amar
01.2012 - 12.2019

Office Administration Manager

RH AMAR
09.2005 - 01.2012

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Agnieszka Libertowska