Alice Ferguson
Ellesmere,Shro
Summary
Experienced food and beverage professional with expertise in bartending, spirits, wine and food service, and F&B upselling. Skilled in operating cutlery polisher machines, menu memorisation, and delivering exceptional customer service through effective communication and quick thinking. Adept at handling customer feedback, managing stress under pressure, and ensuring seamless table setting, arranging, and clearing. Demonstrates strong time management abilities and creative problem-solving to enhance guest experiences while maintaining high standards of service. Committed to contributing to the success of hospitality teams by leveraging a comprehensive skill set to drive customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Waitress assistant
Thai Mere Restaurant
Ellesmere, Shropshire
07.2024 - Current
- Informed kitchen staff regarding special order requirements.
- Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Managed cash register efficiently, ensuring accurate billing process for customers.
- Checked customers' identities to ensure they met age requirements for purchase of alcohol,.
- Kept tables clear of used crockery, glassware and cutlery.
- Attended to customer's needs proactively for first-class waiting service.
- Polished glasses and cutlery to pristine standards.
- Stayed up to date on menu changes to accurately answer customer queries.
- Advised on food and drink choices based on customer preferences.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Checked customer IDs to confirm age before selling age-restricted products.
- Arranged tables and set up linens and silverware in preparation for guests.
- Greeted and escorted guests to tables.
- Prepared tables to seat large tables.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
Pot washer
Comrades Sport & Social Club
Ellesmere, Shropshire
06.2023 - 10.2024
- Emptied garbage cans and disposed trash to eliminate waste.
- Kept dishwashing area free from clutter, maximising space for more productive work.
- Organised ingredients for planned dishes and associated garnishes.
- Maintained high standards of cleanliness by thoroughly washing kitchen utensils.
- Undertook regular deep-cleaning tasks, resulting in an immaculate work area.
- Used kitchen equipment as instructed and to safety protocols.
- Maintained utensils, knives and kitchen equipment.
- Washed pots, pans and plates before and after use.
Education
GCSEs - Qualifications
Lakelands Academy
Ellesmere 07.2024
Skills
- Cutlery polisher machine operation
- Menu memorisation
- Bartending
- F&B upselling
- Food and beverage service
- Spirits, wine and food service
- Calm under stress
- Stress tolerance
- Age verification
- Table arranging and cleaning
- Customer feedback handling
- Table clearing
- Order recall
- Table setting
- Creative thinking
- Quick thinking
- Time management
- Communication
Timeline
Waitress assistant
Thai Mere Restaurant
07.2024 - Current
Pot washer
Comrades Sport & Social Club
06.2023 - 10.2024
GCSEs - Qualifications
Lakelands Academy
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