Alice Tunley-Smith
York,North Yorkshire
Summary
Dynamic and results-driven professional with a strong focus on customer service and brand promotion. Demonstrates expertise in time optimisation, sales target achievement, and successful up-selling, contributing to enhanced brand awareness and customer retention. Proficient in cash handling, POS systems, and basic accounting, ensuring efficient order fulfilment and stock control. Adept at visual merchandising and complaint management, fostering a positive shopping experience. Committed to maintaining health and safety regulations while taking initiative to drive business success.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Sales assistant
The Works
York, North Yorkshire
2026.01 - 2026.03
- Worked collaboratively with colleagues to achieve and exceed sales targets.
- Provided excellent customer service and after-sales support, building strong relationships and encouraging repeat business.
- Managed till operations smoothly, reducing waiting time for customers.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Organised displays to promote inventory and tagged products quickly and accurately with price tags and stickers.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Enforced health and safety guidelines, minimising workplace incidents.
Volunteer sales assistant
Mind
Warrington, Cheshire
2020.09 - 2024.09
- Sorted, priced and categorised donated items efficiently, consistently exceeding store targets.
- Helped set up promotional displays, attracting more potential buyers.
- Handled delicate merchandise carefully, preventing damage or loss.
- Maintained clean, tidy storefronts to create positive first impressions and increase footfall.
- Received and safely stored donations in appropriate locations.
- Sent excess or outdated stock to other charity branches to support balanced inventory levels.
- Trained new volunteers to support daily shop operations.
Volunteer After School Assistant
Stockton Heath Primary School
Warrington, Cheshire
2020.09 - 2021.03
- Developed enjoyable and stimulating activities to support children’s enrichment and creativity.
- Provided comfort and care to upset or injured students, responding promptly to their needs.
- Fostered an inclusive environment where all children felt valued, supported and accepted.
- Collaborated with staff and followed programme policies to maintain a structured, supportive environment.
- Maintained a safe, clean setting to promote children’s well-being.
- Facilitated creative play sessions that encouraged emotional and social development.
- Supervised indoor and outdoor play with vigilant attention to safety and behaviour management.
- Engaged students in reading activities to enhance literacy and confidence.
- Prepared healthy snacks for children, promoting positive nutrition habits.
Education
Bachelor of Science - Business Management with a Year in Industry
University of York
York 2025.09 -
A-Levels - Business, Law, English Literature
Sir John Deane's Sixth Form
Northwich, Cheshire 2023.09 - 2025.07
GCSEs - Maths, English, Combined Science, Art, ICT, Geography and Product Design
Bridgewater High School
Warrington 2018.09 - 2023.07
Skills
- Time optimisation
- Sales target achievement
- Outstanding Customer Service
- Cash handling and till reconciliation
- Public speaking
- Leadership
- Challenge 25 compliance
Languages
English
Native
Affiliations
- Mixed-media art and creative projects
- Reading and writing for personal development
- Interest in current affairs and politics
- Cooking and experimenting with new recipes
- Video games and interactive storytelling
Certification
Basic DBS Check (UK Government), Completed May 2026
Timeline
Sales assistant
The Works
2026.01 - 2026.03
Bachelor of Science - Business Management with a Year in Industry
University of York
2025.09 -
A-Levels - Business, Law, English Literature
Sir John Deane's Sixth Form
2023.09 - 2025.07
Volunteer sales assistant
Mind
2020.09 - 2024.09
Volunteer After School Assistant
Stockton Heath Primary School
2020.09 - 2021.03
GCSEs - Maths, English, Combined Science, Art, ICT, Geography and Product Design
Bridgewater High School
2018.09 - 2023.07