ALICE STOCKINGER

Obtained NEBOSH General certification to strengthen health and safety knowledge further.

Managed company health and safety, keeping accreditations current through renewals.

Created risk assessments and method statements for construction phases routinely.

• Produced construction phase health and safety plans and operational & maintenance manuals.
• Compiled health and safety files and managed compliance documentation carefully.
• Delivered staff training and monitored certifications to keep records current.
• Worked with suppliers to support supply chain pricing improvements actively.
• Built close relationships with suppliers to maintain smooth service levels.
• Provided high customer service to clients throughout projects consistently.
• Coordinated with Gardner Mechanical project managers from tender stage.
• Managed handover activities with project managers to close out projects properly.
• Managed own projects and continued learning new skills regularly.

• Scheduled engineers and subcontractors for daily project coverage and continuity.
• Checked customer health and safety requirements before work starts on site.
• Ordered job systems and parts, monitored stock levels, and completed stock take.
• Scheduled maintenance activities, reducing equipment downtime.
• Oversaw order processing, expediting dispatch timescales.
• Handled customer queries, enhancing client satisfaction levels.
• Coordinated production schedules to meet stringent deadlines.
• Developed new procedures to streamline supply chain operations.
• Improved service delivery with proactive problem-solving techniques.

Managed 17-person specialist cleaning team across London and Thames Valley.

Scheduled work, planned window, carpet, hard-floor, and pressure-washing tasks daily.

Maintained vehicle safety records, completed MOTs and service checks.

Produced RAMs for specialist cleaning tasks delivered to site.

Completed investigations and carried out performance reviews for team members.

Delivered health and safety toolbox talks for the cleaning team.

Attended client meetings and participated in KPI reviews regularly.

Prepared quotes for new cleaning work and contract enquiries.

Kept health and safety certifications and equipment in-date.

Validated procedure compliance and safe working methods across assignments.

Entered timesheets accurately and processed reporting for operations.

Handled client queries and resolved complaints promptly.

Created reports for stakeholders and internal operational tracking.

Achieved an iosh Managing Safely qualification in April 2016.

Booked in work with clients promptly and accurately for site scheduling.

Completed health and safety documentation and issued paperwork to site operatives.

Handled client queries, resolved complaints, and maintained positive working relationships.

Entered time sheets accurately to support payroll and project administration.

Took minutes during management meetings and circulated actions to required staff.

Communicated with clients and internal teams by email and phone.

Produced reports covering health and safety, finance, procurement, and vertical tasks.

Supported the sales director with tender documents and contract set-up.

Managed client helpdesk enquiries and ensured reactive tasks met deadlines.

Processed stock orders, prepared client quotes, and arranged stock shipping.

Book clients onto correct courses and guide qualifying procedures step-by-step daily.

Handled confidential documents with utmost discretion and security.

Meet sales targets within a high-pressure team environment.

Handle phone enquiries and complaints, advising course criteria to clients clearly.

Create reports and enter data into multi-purpose spreadsheet templates accurately.

Track monthly sales targets on sheets and report progress consistently.

Complete general administration duties under strict time deadlines in office.

Work independently and collaboratively to meet daily task deadlines.

Improved operational efficiency by streamlining administrative processes.

Facilitated clear communication to prevent misunderstandings.

Operate the till to process purchases accurately and efficiently.

Answer phone calls and handle enquiries with courteous professionalism.

Assist customers choosing Lego sets and recommend suitable products.

Advise customers on Lego range, features, and appropriate options.

Check deliveries to confirm items arrive complete and undamaged.

Maintain stock levels through regular stock take counts.

Cash up the till accurately and reconcile balances daily.

Resolve customer queries promptly while keeping service friendly.

Merchandise stock to present Lego products neatly and clearly.