Alice Kelly

• Delivered support to thousands of festival attendees, resolving queries quickly and professionally to ensure a positive experience.
• Kept client relations good by listening, understanding and maintaining empathetic communication.
• Liaised with Ticketmaster, Accessibility and VIP Teams for seamless communication with customers.
• Created and worked on multiple Excel sheets to keep track of complaints and issues during and after show weeks.
• Worked closely with the Marketing Team before during and after the events coordinating on press releases and announcements as well as Loyalty Schemes.
• Drafted complaint responses to be approved by event managers and the legal team.
• Worked on-site at the Download, Finsbury Park, Gunnersbury Park and Crystal Palace Park festivals, Latitude, Leeds and Electric Picnic festivals reporting any urgent incidents to Event Control, helping customers face to face, queue management, wristband distribution and supporting smooth event operations.

• Originally hired as event coordinator and promoted first to office manager and then to General Manager in August 2024 in addition to previous duties.
• Handled all client and stakeholder management building and nurturing relationships.
• Managed all ticketing platforms.
• Staff Recruitment interviewing & Training.
• Handled all budgeting.
• Managed the Social Media and Marketing Team leading on various campaigns, email marketing and weekly event guides and newsletters.
• Handled the invoicing and payment processes for events and tours.
• Booked staff transport and accommodation where necessary.
• Maintained organised records of bookings, payments, and client communications.
• Helped to create a high-performance work environment by providing support and appreciation to staff, increasing productivity.
• Managed a team of 50+ event hosts, artists, office staff and interns.

• Attended promotional events around Dublin representing the brand, enhancing company reputation.
• Worked here as well as my full time positions at the time.
• Hosted in one of the premium lounges at the 3Arena, guiding high-profile clients to their seats, providing floor service and addressing any questions and overall enhancing their experience.
• Worked at events like the Bray Air Show and Electric Picnic, at brand activation zones increasing my interest in marketing and brand engagement at live events.

• Provided excellent customer service in Ireland's top luxury department store in the city centre.
• Performed regular stock takes to keep track of all Marc Jacobs stock.
• Dealt with all faulty returns for Marc Jacobs.
• Created trend reports to send over to head office and collaborated with the VM team on the shop floor.
• Often asked to take lead in the department when floor managers were not present.
• Helped at the annual A/W and S/S fashion shows located in the Merrion Hotel led by the head stylist.

Electric Picnic, Pride London, Brockwell Live, Hackney Wick festivals.