Alice Davidson
Dundee,Uk
Summary
Responsible, strong willed and dedicated who is always keen to strengthen and developed the skills already obtained.
Dependable housekeeper offering 5 year history of cleaning industry service. Proficient in maintaining clean bathrooms, kitchens and hotel services. Highly organised and team-driven with strong customer satisfaction focus.
Outgoing, friendly and versatile Receptionist experience delivering excellent customer service and administration. Focused and honest with outstanding customer communication.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Housekeeper
Craigadam Country House Hotel
Dumfries, Dumfries and Galloway
10.2019 - Current
- Meet guests' needs by delivering top-notch hospitality services during their stay.
- Organised cupboards and wardrobes to enhance orderliness in the house.
- Waitresses up to 15 people during a clay pigeon shoot, working up to 16 hours a day.
- Shopped for groceries regularly, ensuring sufficient food supplies at home.
- Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
- Managed waste disposal effectively for a cleaner environment.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Provided exceptional care to household pets, resulting in contented animals.
- I was recently promoted to hot tub lead, this roles included a range of responsibilities such as cleaning and checking the chemicals in the hot tub every day.
- Made beds daily to ensure a neat bedroom area.
- Laundered and ironed clothes, promoting appearance of cleanliness.
Receptionist
Perth Leisure Pool
Perth, Perth and kingross
08.2023 - 08.2024
- Coordinated company events to strengthen team cohesion and morale.
- Maintained reception area to ensure a professional business environment.
- Managed front desk enquiries, resulting in enhanced customer satisfaction.
- Scheduled appointments to facilitate smooth daily operations.
- Utilised multi-line telephone system for efficient call management.
- Served as initial point of contact for guests, providing warm greetings and assistance.
- Ordered office supplies to maintain availability of necessary materials.
- Provided support during busy periods to ensure successful operations under pressure.
Sandwich artist
subway
Dundee, Dundee
09.2022 - 08.2023
- Utilised time management skills to handle multiple orders simultaneously.
- Followed company guidelines for safe handling and storage of food items, minimising risk of contamination.
- Kept track of inventory to avoid shortages during peak hours.
- Encouraged use of loyalty cards or special promotions amongst customers; increased brand awareness.
- Managed food waste effectively; recycled or composted appropriate items promptly.
- Delivered high-quality food preparation with attention to detail and presentation.
- Demonstrated product knowledge when advising customers on sandwich choices.
- Prepared fresh sandwiches, following specific customer requests for a personalised experience.
- Upheld store cleanliness standards, resulting in positive health inspections.
- Handled cash transactions, ensuring accurate exchange and secure storage.
- Exhibited proficiency in using various kitchen equipment safely, reducing workplace accidents.
- Warmly greeted customers and proactively reduced wait times.
Education
Scottish Qualifications Certificate - Scottish Exams
Perth High School
Perth, Perth and Kinross 08/2018 - 06/2024
Skills
- Integrity and honesty
- Patience under pressure
- Resilience under stress
- Efficient time management
- Billing experience
- Customer Service
- Till operation capability
- Food safety regulations
- Cleaning protocol adherence
Certification
UK Drivers Licence.
First Aid Trained.
Defibrillator trained.
Accomplishments
Scottish higher awards
- A Modern Studies
- B English
- B sociology
Scottish National 5'S
- B English
- B PE
- B Cake craft
- B Practical cookery
- C Biology
1 year experience and qualification- Level 1 teaching athletics to children at Dundee Hawk Hill Harriers.
9 months volunteer teaching 3-13 year olds English in Rural Thailand.
Affiliations
Travelling to different countries whilst learning and embracing different religions, cultures and languages.
I toughly enjoy competing and training in Athletics. I am currently part of the Dundee Hawk Hill Harries and the Dumfries Harriers.
I enjoy spending time outdoors with my dog and reading.
References
References available upon request.
Timeline
Receptionist
Perth Leisure Pool
08.2023 - 08.2024
Sandwich artist
subway
09.2022 - 08.2023
Housekeeper
Craigadam Country House Hotel
10.2019 - Current
Scottish Qualifications Certificate - Scottish Exams
Perth High School
08/2018 - 06/2024
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