Years of professional experience as an IT technician
ali zaib
IT Technician
Manchester,Lancashire
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
3
3
Years of professional experience as a developer
2
2
Years of professional experience as a sales assistant
Work History
Sales Assistant
Dk Performance Ltd
Manchester, Lancashire
03.2022 - 05.2023
- Managed in-house and online sales operations, including customer inquiries, order processing, and payment transactions.
- Organized events to increase brand awareness.
- Developed and maintained relationships with clients to ensure customer satisfaction and retention.
- Analyzed sales data and trends to identify opportunities for growth and optimization.
- Handled social accounts.
- Collaborated with marketing team to create promotional campaigns and marketing materials.
- Provided product demonstrations and technical support to customers to facilitate informed purchasing decisions.
- In extras, Diagnosed and repaired hardware and software issues in computer systems and peripherals.
Conducted troubleshooting and problem-solving to identify root causes of system malfunctions. - Installed, configured, and updated software applications and operating systems.
- Conducted routine maintenance and upgrades to ensure optimal system performance and security.
Digital Media Marketing Manager
First Law Solicitors
Manchester, Lancashire
08.2022 - 03.2023
- Managed social media accounts.
- Created and designed contents for posting.
- Managed web contents.
- Monitored industry trends and competitor activities to identify opportunities for growth within the market space.
- Enhanced web presence with search engine optimization strategies and social media integration.
- Improved website visibility through development and implementation of SEO strategies.
SEO Analyst - Digital Marketing
Free Lancing
Lahore, Pakistan
07.2021 - 12.2021
- Updated SEO optimising tasks using content management systems.
- Researched SEO keywords to develop strategies aligning with client goals.
- Wrote content to satisfy user intent by being insightful, relevant and engaging to various target audiences.
- Consulted with clients on SEO, website optimisations and on-page content recommendations tailored to business goals.
IT Support Engineer
Bester Capital Media
Lahore, Pakistan
12.2019 - 05.2020
- Diagnosed and resolved complex network problems.
- Kept updated with the latest software, hardware and IT technologies to stay professional and an expert within the industry.
- Managed the deployment, configuring laptops and migrating user data as instructed by IT Manager
- Developed and implemented extensive LAN designs to connect up to 400 users on network.
Web Developer, Android Developer
Wapexp Institute of Information Technology
Faisalabad, Pakistan
05.2015 - 09.2019
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Designed engaging graphics and visual elements that contributed to a cohesive online presence across multiple platforms.
- Discussed site and app requirements with clients to produce actionable development plans.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Streamlined development processes by creating reusable code libraries and frameworks.
- Used third-party libraries, custom libraries and APIs to develop new applications.
- Reduced development time with efficient use of Agile methodologies such as Scrum and Kanban.
- Supported team members with one-on-one and group trainings.
Education
Master of Science - Cyber security, threats intelligence and forensics
University of Salford
Salford, SLF2023
Bachelor of Science - Computer Sciences
Superior University
Lahore, Pakistan2018
Skills
- Outstanding communicator
- Customer service expert
- Windows and Linux expertise
- Staff education and training
- Troubleshooting proficiency
- ISO 270001
- Threats Intelligence
- Digital Forensics
Timeline
Digital Media Marketing Manager
First Law Solicitors
08.2022 - 03.2023
Sales Assistant
Dk Performance Ltd
03.2022 - 05.2023
SEO Analyst - Digital Marketing
Free Lancing
07.2021 - 12.2021
IT Support Engineer
Bester Capital Media
12.2019 - 05.2020
Web Developer, Android Developer
Wapexp Institute of Information Technology
05.2015 - 09.2019
Master of Science - Cyber security, threats intelligence and forensics
University of Salford
Bachelor of Science - Computer Sciences
Superior University
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