Summary
Overview
Work History
Education
Skills
Custom
Affiliations
Timeline
Generic

ALI SAID

London,United Kingdom

Summary

Highly skilled professional with expertise in epilepsy and asthma training, team teaching, and managing positive behaviour. Proficient in office procedures, IT skills, minute tasking, and data management, with a strong focus on customer service and daily management. Demonstrates exceptional communication skills and leadership abilities to effectively coordinate teams and achieve organisational goals. Committed to leveraging technical knowledge and interpersonal strengths to drive operational efficiency and foster a positive work environment.

Overview

12
12
years of professional experience
2013
2013
years of post-secondary education

Work History

Head of Coach

Academy Football Club
Camden & Islington
09.2020 - 02.2025
  • Working in a large team
  • Managing over 200 players and parents
  • Giving training to coaches and targets
  • Working with special need players

Head of Positive Behaviour

Comfort zone
Barnet
09.2021 - 07.2022
  • Working with special need kids
  • Leading class in a professional manner
  • Training for all training needed i.e
  • Sycher, asthma, epilepsy
  • Expert in team teach

Sales Assistant Manager

DFS
Tottenham Court Road
03.2017 - 08.2021
  • Helping customers select products that best fit their personal needs
  • Working in high pressure to meet targets
  • Picking up calls to arrange delivery and any other acquirements
  • Sending surveys to customers to see how satisfied they are with my service
  • Achieved high sales percentages with consultative value focused


Team Leader

Mothercare
Oxford Street, Romford
10.2014 - 02.2017
  • Provided a high level of direct customer service acting as a first point of contact for all customers
  • Worked within a fast paced retail environment and within a team to ensuring the highest reputation of the brand
  • Adhere to all company guidelines and health and safety procedures
  • Accurately operated till and processed customer sales
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges


Admin Assistant

Insurance Company
Croydon, London
12.2013 - 09.2014
  • Making a professional impression on visitors, callers and customers
  • Recording and analysing data from customer complaints to identify recurring problems and limit repeat complaints
  • Scheduling and coordinate appointments
  • Giving feedback to managers on the efficiency of the customer service processes and system
  • Meeting and greeting visitors to the company in a warm, respectful and courteous manner at all times
  • Using logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time

Administrator Office Assistant

DHL
Euston, London
12.2012 - 11.2013
  • Responding promptly to customer inquiries in person via telephone, letter, and e-mail, always in a professional & efficient manner
  • Processing orders, forms, applications and requests for information
  • Dealing efficiently with questions and queries from customers
  • Keeping up to date with all the company's products, services and procedures
  • Maintaining up to date paper and computer based files and administrative systems

Education

Level 3 BTEC Extended Diploma -

City & Islington College

8x GCSEs - passes all A-C Grade

Acland Burghley School

NVQ Level 1&2 - In Coaching Football

Sobell Sports Centre

Skills

  • Epilepsy trained
  • Asthma trained
  • Team teach
  • Managing Positive Behaviour
  • Office procedures
  • IT skill
  • Minute tasking
  • Data Management
  • Customer service
  • Daily management
  • Communication skills
  • Leadership


Custom

Available on request

Affiliations

  • football, reading

Timeline

Head of Positive Behaviour

Comfort zone
09.2021 - 07.2022

Head of Coach

Academy Football Club
09.2020 - 02.2025

Sales Assistant Manager

DFS
03.2017 - 08.2021

Team Leader

Mothercare
10.2014 - 02.2017

Admin Assistant

Insurance Company
12.2013 - 09.2014

Administrator Office Assistant

DHL
12.2012 - 11.2013

8x GCSEs - passes all A-C Grade

Acland Burghley School

NVQ Level 1&2 - In Coaching Football

Sobell Sports Centre

Level 3 BTEC Extended Diploma -

City & Islington College
ALI SAID