ALI SAID
London,United Kingdom
Summary
Highly skilled professional with expertise in epilepsy and asthma training, team teaching, and managing positive behaviour. Proficient in office procedures, IT skills, minute tasking, and data management, with a strong focus on customer service and daily management. Demonstrates exceptional communication skills and leadership abilities to effectively coordinate teams and achieve organisational goals. Committed to leveraging technical knowledge and interpersonal strengths to drive operational efficiency and foster a positive work environment.
Overview
12
12
years of professional experience
2013
2013
years of post-secondary education
Work history
Head of Coach
Academy Football Club
Camden & Islington
2020.09 - 2025.02
- Working in a large team
- Managing over 200 players and parents
- Giving training to coaches and targets
- Working with special need players
Head of Positive Behaviour
Comfort zone
Barnet
2021.09 - 2022.07
- Working with special need kids
- Leading class in a professional manner
- Training for all training needed i.e
- Sycher, asthma, epilepsy
- Expert in team teach
Sales Assistant Manager
DFS
Tottenham Court Road
2017.03 - 2021.08
- Helping customers select products that best fit their personal needs
- Working in high pressure to meet targets
- Picking up calls to arrange delivery and any other acquirements
- Sending surveys to customers to see how satisfied they are with my service
- Achieved high sales percentages with consultative value focused
Team Leader
Mothercare
Oxford Street, Romford
2014.10 - 2017.02
- Provided a high level of direct customer service acting as a first point of contact for all customers
- Worked within a fast paced retail environment and within a team to ensuring the highest reputation of the brand
- Adhere to all company guidelines and health and safety procedures
- Accurately operated till and processed customer sales
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
Admin Assistant
Insurance Company
Croydon, London
2013.12 - 2014.09
- Making a professional impression on visitors, callers and customers
- Recording and analysing data from customer complaints to identify recurring problems and limit repeat complaints
- Scheduling and coordinate appointments
- Giving feedback to managers on the efficiency of the customer service processes and system
- Meeting and greeting visitors to the company in a warm, respectful and courteous manner at all times
- Using logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time
Administrator Office Assistant
DHL
Euston, London
2012.12 - 2013.11
- Responding promptly to customer inquiries in person via telephone, letter, and e-mail, always in a professional & efficient manner
- Processing orders, forms, applications and requests for information
- Dealing efficiently with questions and queries from customers
- Keeping up to date with all the company's products, services and procedures
- Maintaining up to date paper and computer based files and administrative systems
Education
Level 3 BTEC Extended Diploma -
City & Islington College
8x GCSEs - passes all A-C Grade
Acland Burghley School
NVQ Level 1&2 - In Coaching Football
Sobell Sports Centre
Skills
- Epilepsy trained
- Asthma trained
- Team teach
- Managing Positive Behaviour
- Office procedures
- IT skill
- Minute tasking
- Data Management
- Customer service
- Daily management
- Communication skills
- Leadership
Custom
Available on request
Affiliations
- football, reading
Timeline
Head of Positive Behaviour
Comfort zone
2021.09 - 2022.07
Head of Coach
Academy Football Club
2020.09 - 2025.02
Sales Assistant Manager
DFS
2017.03 - 2021.08
Team Leader
Mothercare
2014.10 - 2017.02
Admin Assistant
Insurance Company
2013.12 - 2014.09
Administrator Office Assistant
DHL
2012.12 - 2013.11
8x GCSEs - passes all A-C Grade
Acland Burghley School
NVQ Level 1&2 - In Coaching Football
Sobell Sports Centre
Level 3 BTEC Extended Diploma -
City & Islington College