ALI RIAZ

Worked at Aston Villa Football Club, doing security for the VIP guests as well as doing security for Nottingham Forest as a door supervisor.

Watched people walk through the metal detectors and make sure no objects are brought into the venue, and if anything comes up on our system, guests were searched in the area flagged for suspicious objects. Also directed the guests were to go as well as great and welcome them and make them feel welcomed. As well as making sure nobody unothorized enters the building or comes through the wrong entry and exit points. At the end of the event guests were escorted people out of the stadium and made sure nothing goes wrong or kicks off. At Nottingham Forest all bags were searched and did full body searches before they enter the stadium, as well as making sure nobody unidentified enters the stadium. Also making sure nothing happens that will put the guests at risk, for example, fights, rasism/negative behaviour, terorists, and unothorized objects entering the venue. Also made sure nothing kicks off on the stadium stands, like arguing or fighting, and I also make sure none of the guests try to get onto the pitch. Also, escorted all the guests out of the venue at the end of the game, making sure nothing goes wrong, and once the guests are out, I make sure nobody reenters and the entrances and exits are closed and secure.

• greeted and welcomed customers into the restaurant
• dealt with customer complaints and how to improve the restaurant and customers experience, also dealt with safety measures in the restaurant
• took orders and recommended food based on customers preferences and likes
• took payments and dealt with cash handling, making sure the till was always correct
• I worked in a fast-paced, busy environment

• cash and card handling and made sure till was correct
• counted stock and put stock out, making sure shelves were stocked up, while multitasking to give the customers a better experience
• upselling different products weekly
• resolved customer complaints and how to improve customers experience
• gave preferences on products based on previous customers likes and dislikes
• deep cleaned store regularly and provided a high-quality, warm and welcoming customer experience

worked as a security guard at the riverside funfair for 3 days. Was making sure nothing went wrong during the funfair and everyone was safe during the event, used a security radio to talk to other members of staff, and made sure the event was kept under control throughout. As well as making sure nobody could sneak into the event and keeping an eye out for any suspicious activity.

• took payments and gave refunds, aswell as dealing with customer complaints and feedback from customers
• deep cleaned store regularly, ensuring there was a warm and welcoming environment for customers
• maintained high customer satisfaction in a busy workplace and was always polite to customers
• stock replenishment, handing out orders to customers
• took phone/ online orders