Ali King
oxford,Oxfordshire
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Team Leader
Homebase
Abingdon, Oxfordshire
09.2021 - Current
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Led shifts and motivated team to drive sales.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Monitored health and safety measures for guaranteed compliance.
- Encouraged open communication, fostering a positive work culture.
Merchandiser
Homebase
Bicester, Oxfordshire
10.2019 - 09.2021
- Analysed sales reports, implemented effective merchandise strategies accordingly.
- Managed visual merchandising efforts, enhanced overall store appeal.
- Ensured accurate pricing and labelling of all products on display.
- Assured retail store standards by maintaining an organised layout.
- Arranged product displays to maximise cross-selling opportunities and increase sales.
- Implemented planograms and display layouts to optimise product visibility and accessibility.
Customer sales assistant
Homebase
Bicester, Oxfordshire
06.2017 - 10.2019
- Enhanced customer engagement by offering product knowledge and advice.
- Managed stock level for effective store operation.
- Increased customer satisfaction with prompt complaint resolution.
- Assisted customers to make informed purchasing decisions.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Maintained shop floor cleanliness for an inviting shopping environment.
Education
NVQ Level 2 - electrical
City of Oxford College
Oxford 09.2016 - 08.2018
Skills
- Key Performance Indicator (KPI) management
- Team supervision
- Process improvement
- Customer relationship management
Affiliations
- Football
- Gaming
- Movies and Series
Accomplishments
Opened a new store back in 2021 with a Leadership team who achieved every target each year with a target off £4 Million
Progressed from a sales assistant to a Team Leader and other roles in the same company
Certification
Fork Lift Trained
Cash office experience
First Aid Trained
Stocktake experience
References
References available upon request.
Timeline
Team Leader
Homebase
09.2021 - Current
Merchandiser
Homebase
10.2019 - 09.2021
Customer sales assistant
Homebase
06.2017 - 10.2019
NVQ Level 2 - electrical
City of Oxford College
09.2016 - 08.2018
Fork Lift Trained
Cash office experience
First Aid Trained
Stocktake experience
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