Ali Haider
Walsall,West Midlands
Summary
Professional and reliable individual with experience in customer service and self-employed vehicle sales. Confident communicating with customers, handling enquiries and working in busy environments while maintaining a professional approach. Experienced in dealing with people from different backgrounds, building trust and managing responsibilities independently. Looking to secure a customer-focused role within a well-established company where I can continue to develop and contribute as part of a team. Skilled in people management and time efficiency, with a proactive approach to initiative taking and basic IT support knowledge.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Customer service assistant
First Response Security
Birmingham, West Midlands
2025.05 - 2026.05
- Communicated effectively with colleagues to ensure seamless service.
- Provided exceptional levels of customer service consistently.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Upheld company policies and procedures consistently for maintained standards of operation.
Car salesperson
Self Employed
Walsall, West Midlands
2024.05 - 2025.04
- Maintained professional relationships with clients after purchases encouraging referrals.
- Improved customer relations with excellent communication and negotiation skills.
- Demonstrated cars to potential buyers for effective sales conversion.
- Provided detailed information about car features, including safety measures and fuel efficiency
Education
GCSEs - Mathematics
Juniper Training
Walsall 2024.02 - 2024.08
GCSEs - English Language
Juniper Training
Walsall 2024.02 - 2024.08
Skills
- Feedback collection and analysis
- Advocacy for customers
- Online customer assistance
- Customer Service
- Customer engagement
- People Management
- Telephone etiquette
- Communication proficiency
- Time efficiency
- Basic it support knowledge
- Initiative taking
Certification
CITB HS&E Test - 20.01.2025
Timeline
Customer service assistant
First Response Security
2025.05 - 2026.05
Car salesperson
Self Employed
2024.05 - 2025.04
GCSEs - Mathematics
Juniper Training
2024.02 - 2024.08
GCSEs - English Language
Juniper Training
2024.02 - 2024.08