Ali Ahmed
Summary
Experienced in delivering exceptional customer service and maintaining clean, organised sales floor. Strong communication skills with knack for building rapport with customers and colleagues. Quick learner with positive attitude, always ready to tackle new challenges with enthusiasm.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Retail assistant
St Benedict's hospice retail
01.2023 - 02.2025
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
- Processed transactions efficiently at the till, including sales, refunds, and exchanges.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
Steward
Sunderland AFC
02.2023 - 12.2024
- Remained calm in highly stressful situations, maintaining order and following emergency procedures.
- Assisted guests by guiding them to their seats and providing clear directions, ensuring a smooth and positive customer experience.
- Monitored crowds to identify potential disputes or safety concerns, taking proactive steps to prevent escalation.
- Delivered excellent customer service by addressing queries and resolving issues efficiently and politely.
Education
BTEC level 3 national extended diploma - Btec level 3 extended national diploma in business studies
Sunderland College
Sunderland 09.2023 - 06.2025
GCSEs -
St Aidan's Catholic Academy
Sunderland 09.2019 - 07.2023
Skills
- Communication skills
- Teamwork
- Adaptability
- Attention to detail
- Problem solving
- Sales techniques
- Product knowledge
- Cash handling
- Outstanding customer service
- Efficient multitasking
Timeline
BTEC level 3 national extended diploma - Btec level 3 extended national diploma in business studies
Sunderland College
09.2023 - 06.2025
Steward
Sunderland AFC
02.2023 - 12.2024
Retail assistant
St Benedict's hospice retail
01.2023 - 02.2025
GCSEs -
St Aidan's Catholic Academy
09.2019 - 07.2023
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