Alfie Pickering-Ford
Hilton,DBY
Summary
Dedicated professional with a strong foundation in customer service excellence and hospitality, adept at managing high-pressure environments with effective communication and problem-solving skills. Proficient in cash handling and EPOS systems, ensuring seamless operations and customer satisfaction. Demonstrates a professional attitude, adaptability, and quick learning abilities, contributing to successful team collaboration and conflict resolution. Committed to leveraging these skills towards achieving career growth in the hospitality industry.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Bartender
J D Wetherspoon plc
2025.07 - 2026.07
- Deliver outstanding customer service in a busy, fast-paced hospitality environment.
- Prepare and serve alcoholic and non-alcoholic beverages whilst maintaining high standards of quality and presentation.
- Handle cash and card payments accurately using EPOS systems.
- Build positive relationships with customers and ensure every guest receives a friendly, professional experience.
- Resolve customer queries and complaints calmly and professionally.
- Work collaboratively with colleagues during busy trading periods.
- Maintain exceptional standards of cleanliness, hygiene and food safety.
- Follow Challenge 25 procedures and licensing legislation.
FA Football Referee – Level 7
Derbyshire FA
2022.11 - 2026.07
- Officiate competitive football matches involving players, coaches and spectators.
- Make confident decisions under pressure whilst remaining calm and impartial.
- Manage conflict professionally and communicate clearly.
- Demonstrate leadership, resilience and excellent judgement.
- Ensure the safety and wellbeing of participants.
Customer Advisor (Temporary Contract)
B&Q
Burton upon Trent
2025.03 - 2025.07
- Delivered friendly and professional customer service.
- Prepared Click & Collect orders accurately within demanding timescales.
- Supported customers with bulky purchases and loading assistance.
- Worked flexibly across multiple departments during busy periods.
- Operated tills and handled transactions accurately.
- Resolved customer issues efficiently.
Administration Assistant
Pro-Tech MOT & Automotive Academy
2024.06 - 2025.03
- Welcomed visitors and created a positive first impression.
- Managed incoming telephone calls and email enquiries professionally.
- Handled confidential information with discretion.
- Supported a busy office through accurate administration.
- Coordinated meetings and maintained effective communication.
Education
A Levels - Geography, Criminology, Government & Politics
John Port Spencer Academy
Derby 2024.01 - 2026.07
GCSEs - Mathematics, English Language, Triple Science, Geography, French, Creative iMedia
John Port Spencer Academy
Derby08.2024
Skills
- Customer service excellence
- Hospitality and bar service
- Cash handling and EPOS systems
- Effective communication
- Team collaboration
- Pressure management
- Conflict resolution
- Problem solving
- Time management
- Professional attitude
- Adaptability and quick learning
Accomplishments
- FA Level 7 Qualified Football Referee
- Successfully balancing A Level studies alongside employment.
- Experience across hospitality, retail, administration and customer-facing environments.
Timeline
Bartender
J D Wetherspoon plc
2025.07 - 2026.07
Customer Advisor (Temporary Contract)
B&Q
2025.03 - 2025.07
Administration Assistant
Pro-Tech MOT & Automotive Academy
2024.06 - 2025.03
A Levels - Geography, Criminology, Government & Politics
John Port Spencer Academy
2024.01 - 2026.07
FA Football Referee – Level 7
Derbyshire FA
2022.11 - 2026.07
GCSEs - Mathematics, English Language, Triple Science, Geography, French, Creative iMedia
John Port Spencer Academy