Years of work experience
Alfie Felton-Glenn
Leeds,Yorkshire
Summary
As a dedicated and enthusiastic student, I am highly motivated to secure a job in the dynamic and exciting sports industry. My substantial experience in customer relations and social media management has equipped me with a variety of skills and knowledge, which I aim to leverage to advance my career. I have a proven track record of building strong relationships with clients and colleagues alike, and my expertise in social media management has allowed me to create engaging content that promotes brand awareness and drives sales. By combining my practical experience with my studies, I am confident that I can enhance my skills and make valuable contributions to the sports industry.
Overview
6
6
5
5
years of post-secondary education
Work History
Key holder
Preston Bar (North Bar)
Leeds, West Yorkshire
05.2021 - Current
- Completed opening and closing procedures each day.
- Balanced cashier drawers at the end of shifts and logged any discrepancies.
- Recorded and reported summaries of the day's activities to the company's head office
- Developed strong customer relationships, resulting in a large number of groups who would regularly return
- Led by example, actively managing the bar's environment, fostering team positivity and driving sales.
- Enforced health and safety protocols for staff and customers.
- Dealt with customer complaints and acted as the first point of contact if anything needed resolving.
- Managed and updated the business' social media account to boost engagement with the community.
Bartender
Devonshire Cat
Sheffield, South Yorkshire
09.2019 - 04.2020
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained bar stocks, replenishing daily as necessary.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Created a friendly, welcoming atmosphere to encourage positive guest experiences.
Bartender
Stew & Oyster
Leeds/Sheffield, Yorkshire
05.2018 - 05.2019
Education
Master of Science - Strategic Sports Marketing
Leeds Beckett University
Leeds 09.2023 -
Bachelor of Arts - Human Geography
Sheffield Hallam University
Sheffield 09.2018 - 07.2021
A-Levels - Economics, Classics, and Geography
Notre Dame Catholic Sixth Form College
Leeds 09.2016 - 06.2018
Skills
- Creative and innovative
- Market research
- Social media engagement
- Customer engagement
- Knowledge of SPSS, Excel, and R
- Case study analysis
- Internet and e-mail marketing
- Competitive and trend analysis
References
References available upon request.
Timeline
Master of Science - Strategic Sports Marketing
Leeds Beckett University
09.2023 -
Key holder
Preston Bar (North Bar)
05.2021 - Current
Bartender
Devonshire Cat
09.2019 - 04.2020
Bachelor of Arts - Human Geography
Sheffield Hallam University
09.2018 - 07.2021
Bartender
Stew & Oyster
05.2018 - 05.2019
A-Levels - Economics, Classics, and Geography
Notre Dame Catholic Sixth Form College
09.2016 - 06.2018
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