Tunde Olaleye
Clayton,Manchester
Summary
A highly organised and diligent professional with extensive experience in management and customer service within the hospitality industry. Recognised for exceptional team-building skills, operational excellence, and a commitment to delivering outstanding customer experiences. Adept at leading teams, managing operations, and implementing effective customer service strategies to drive business growth and customer satisfaction. Currently seeking a career change to leverage these skills in a new industry.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Operations Manager & Beverage Manager
Review Cocktail Bar Preston
Preston
06.2021 - 10.2024
- Directed all aspects of operations, ensuring seamless service delivery and high customer satisfaction
- Developed and implemented customer service protocols, enhancing guest experiences and loyalty
- Managed financial planning including budgeting, P&L management, and cost control measures
- Led recruitment, training, and development initiatives, building a high-performing team
- Oversaw digital marketing efforts and social media engagement, increasing brand visibility and customer engagement
Customer Service Representative (COVID-19 Vaccination Line) - Temporary Remote Position
NCO Europe
10.2020 - 05.2021
- Provided exceptional customer service by assisting individuals with booking their COVID-19 vaccination appointments
- Utilised the company database to accurately input and manage customer details
- Ensured confidentiality and compliance with data protection regulations while handling sensitive information
- Addressed customer enquiries and resolved issues promptly and efficiently
- Maintained up-to-date knowledge on vaccination procedures and guidelines to provide accurate information to customers
- Demonstrated excellent communication skills and the ability to work effectively in a fast-paced, remote environment
Operations Manager & Beverage Manager
Review Cocktail Bar Preston
Preston
01.2015 - 01.2020
- Directed all aspects of operations, ensuring seamless service delivery and high customer satisfaction
- Developed and implemented customer service protocols, enhancing guest experiences and loyalty
- Managed financial planning including budgeting, P&L management, and cost control measures
- Led recruitment, training, and development initiatives, building a high-performing team
- Oversaw digital marketing efforts and social media engagement, increasing brand visibility and customer engagement
Deputy Manager
Rift & Co (formerly Revolution Preston)
Preston
01.2014 - 01.2015
- Managed day-to-day operations focusing on quality control and customer service excellence
- Led the rebranding and launch during a company takeover, ensuring a smooth transition and customer retention
- Handled employee relations, recruitment, and induction processes, fostering a positive and productive work environment
- Developed and executed creative marketing campaigns, boosting event attendance and customer engagement
Sales & Events Manager
Revolution Preston (Inventive Leisure)
Preston
01.2012 - 01.2014
- Planned and managed a variety of events, delivering exceptional customer experiences and achieving sales targets
- Led a team of promotional staff, driving sales strategies and motivating the team to reach targets
- Analysed sales data and customer feedback to inform strategic decisions and improve service offerings
- Enhanced online presence through website management and social media marketing
Education
BA (Hons.) - Management & Business Enterprise
University of Central Lancashire
Preston, Lancashire 09/2010 - 05/2012
4 A Levels - IT, Applied Science, Mathematics, English Language
Kingdale Foundation School
City of London 01.2005 - 1 2007
GCSEs - Including Mathematics and English
Skills
Operations Managementundefined
Certification
First Aid Certification (Red Rose First Aid Training)
Interests
Passionate about creating new cocktail menus and experimenting with innovative ingredient combinations
Enthusiastic about fitness and regularly attend the gym to maintain a healthy lifestyle
References
Available upon request.
Timeline
Operations Manager & Beverage Manager
Review Cocktail Bar Preston
06.2021 - 10.2024
Customer Service Representative (COVID-19 Vaccination Line) - Temporary Remote Position
NCO Europe
10.2020 - 05.2021
Operations Manager & Beverage Manager
Review Cocktail Bar Preston
01.2015 - 01.2020
Deputy Manager
Rift & Co (formerly Revolution Preston)
01.2014 - 01.2015
Sales & Events Manager
Revolution Preston (Inventive Leisure)
01.2012 - 01.2014
4 A Levels - IT, Applied Science, Mathematics, English Language
Kingdale Foundation School
01.2005 - 1 2007
GCSEs - Including Mathematics and English
BA (Hons.) - Management & Business Enterprise
University of Central Lancashire
09/2010 - 05/2012
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