Alexia Davies
Maesteg,County Borough of Bridgend
Summary
I am an adaptable professional with a strong foundation in critical thinking, effective communication, and strategic planning. Demonstrating exceptional skills in relationship building, negotiation and team collaboration, fostering a positive work environment. I am proficient in public speaking and problem-solving, with a proven ability to maintain composure under pressure and I am very committed to continuous improvement and staff training. I have also completed online courses and gained qualifications in various areas including autism awareness and mental health.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Sales administrator
Bridgend Mobility Centre
Tondu, Bridgend
2024.09 - Current
- Updated system records with current information
- Collaborated in team setting to handle daily assignments and challenges
- Followed experienced team members to learn basic and advanced job skills
- Answered phone calls to gain customer service and confidence
- Stayed collected and calm during difficult situations and interactions
- Adhered to policies and procedures for smooth daily operations
- Assessed customer needs and suggested relevant products or services to meet needs
- Helped clients feel welcome by conversing warmly and professionally answering questions
- Protected information and maintained confidentiality
- Accomplished tasks with enthusiasm and skills in time management
- Built strong, trusting relationships by reliably handling requests
- Handled team filing, data entry and record keeping
- Flexed with changing demands and requirements to consistently meet objectives
- Scheduled appointments for potential clients increasing opportunities for new business development.
Educational support staff
Apollo
Bridgend, County Borough of Bridgend
2025.06 - 2026.04
- Provided individualised care and support for children with diverse needs ensuring safe, inclusive and nurturing environment
- Implemented behaviour support strategies in line with educational plans resulting in improved focus and reduced incidents
- Used visual schedules, sensory tools and communication aids to enhance understanding and reduce anxiety
- Collaborated with parents, carers and multidisciplinary teams to create consistent support strategies for each child
- Adapted lesson plans and activities to suit different learning styles and abilities improving engagement and participation
- Monitored and recorded progress providing regular feedback to families and educational staff
- Ensured compliance with safeguarding policies and maintained confidentiality at all times
- Responded calmly and effectively to challenging behaviours using positive reinforcement techniques
- Supported children in developing social, emotional and life skills through structured play and guided interaction
- Delivered one-to-one and small group interventions to help children achieve developmental milestones
Fast food crew member
Mcdonalds
Bridgend, Bridgend
2023.10 - 2024.08
- Adhered to policies and procedures for smooth daily operations
- Met high-volume demands with enthusiasm and quality service and support
- Stayed calm and collected during difficult situations and interactions
- Flexed with changing demands and requirements to consistently meet objectives
- Accomplished tasks with enthusiasm and skills in time management
- Delivered finished work to precise specifications following verbal and written orders
- Trained and mentored new workers on policies and procedures
- Attended quickly to emergencies and helped resolve concerns
- Carried out assignments under short notice and outside of normal hours
- Operated kitchen equipment safely whilst preparing meals.
- Ensured quality of meals with strict adherence to standard recipes.
- Followed health and safety regulations, minimising risks in the workplace.
- Kept calm under pressure during busy periods, maintaining quality service.
- Handled cash and card transactions, ensuring accurate change was given.
Education
GCSEs - English Literature, Welsh Language, Business, Maths, Science, Welsh Bac
Ysgol Gyfun Gymraeg Llangynwyd
Llangynwyd, County Borough of Bridgend 2018.09 - 2023.10
Skills
- Attention to detail
- Relationship building
- Effective communication
- Continuous improvement
- Team building
- Time management
- Professional demeanour
- Self-motivation
- Adaptability and flexibility
- Strategic planning
- Problem-solving
- Calm under pressure
- Structured learning
- Individualized learning
Languages
English
Native
Welsh
Fluent
Certification
- Understanding anxiety
- Dyslexia awareness
- Stress awareness
- Managing challenging behaviour
- Learning disability awareness
- Allergen
- Understanding asthma
- Diabetes awareness
- Concussion awareness
- ADHD
- ASD
- Adverse childhood experiences
- Mental health
- Emergency first aid
- Paediatric first aid
- Time management awareness
Affiliations
- Outdoor Activities that requires discipline to reach the goals set
- Travelling to explore different cultures
Timeline
Educational support staff
Apollo
2025.06 - 2026.04
Sales administrator
Bridgend Mobility Centre
2024.09 - Current
Fast food crew member
Mcdonalds
2023.10 - 2024.08
GCSEs - English Literature, Welsh Language, Business, Maths, Science, Welsh Bac
Ysgol Gyfun Gymraeg Llangynwyd
2018.09 - 2023.10