Rachel Anderson
Kilmarnock
Summary
I am an experienced Sales Administrator with a strong background in customer service. I am confident in my ability to manage high volume tasks efficiently which is demonstrated by my time at Mercedes-Benz of Glasgow. I am also confident in the use of Microsoft Excel for data entry and record-keeping. I can adapt well to different environments whether it be working solo or as part of a team.
Overview
9
9
years of professional experience
Work history
Sales Administrator
Mercedes-Benz of Glasgow
02.2023 - 01.2026
- Worked in a fast-paced environment confidently in order to ensure the smooth running of administration tasks.
- Processed invoices and credit notes to ensure correct records.
- Coordinated with sales team to process customer orders accurately and efficiently.
- Used MS Excel spreadsheets daily to update vehicle deliveries.
Delivery Driver
Dominos
10.2020 - 02.2023
- Delivered food orders to customers, adhering to tight delivery schedules.
- Calculated fees owed and collected payments from customers.
- Communicated clearly with customers and food service employees, going extra mile to assist.
Front of House Staff
Morris Equestrian Centre
04.2018 - 08.2020
- Dealt with any issues or concerns customers may have.
- Handling the end-of-day till money to be put in a safe at the end of each day.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
Activity Leader (Temp)
St Andrews College Language Schools
06.2019 - 07.2019
- Engaged with young people aged 9-17 who came from various countries across Europe.
- Lead them in activities and excursions to help them improve their confidence in speaking English.
- Coordinated student activities and boosted engagement by ensuring safe, positive environment.
- Coordinated with other team members to facilitate smooth running of all scheduled events and activities.
Receptionist
Mercedes Benz of Ayr
06.2017 - 04.2018
- Engaging in friendly customer contact.
- Welcomed guests and clients in friendly, positive manner.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Carried out basic day-to-day administrative tasks to support staff needs.
Education
National 5 - Admin (A), English (A), Chemistry (B), Maths (A), Modern Studies (A), Spanish (A)
James Hamilton Academy
Higher - Business Management (C), English (A), French (A), Maths (C), Modern Studies (B), Photography (A), Psychology (C), Spanish (A)
James Hamilton Academy
Advanced Higher - Spanish (C)
James Hamilton Academy
Skills
- Administrative support
- Attention to detail
- Data entry
- Communication skills
- Teamwork
- Independent work
- Customer service
- Problem solving
HOBBIES AND INTERESTS
At the weekends I spend my time doing activities such as hill climbing and walking in the countryside or along the beach. When I have free time during the week I usually spend this in the gym, reading or studying Spanish to improve my vocabulary.
References
References available upon request.
Timeline
Sales Administrator
Mercedes-Benz of Glasgow
02.2023 - 01.2026
Delivery Driver
Dominos
10.2020 - 02.2023
Activity Leader (Temp)
St Andrews College Language Schools
06.2019 - 07.2019
Front of House Staff
Morris Equestrian Centre
04.2018 - 08.2020
Receptionist
Mercedes Benz of Ayr
06.2017 - 04.2018
Higher - Business Management (C), English (A), French (A), Maths (C), Modern Studies (B), Photography (A), Psychology (C), Spanish (A)
James Hamilton Academy
Advanced Higher - Spanish (C)
James Hamilton Academy
National 5 - Admin (A), English (A), Chemistry (B), Maths (A), Modern Studies (A), Spanish (A)
James Hamilton Academy