Summary

Overview

Work history

Education

Skills

Languages

Timeline

Alexandrina Mazilu

Huntingdon,Cambridgeshire

Summary

Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

years of professional experience

Work history

Customer assistant / Check out assistant

Grosik Sklep

Huntingdon, Cambridgeshire

2022.12 - 2024.01

Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Listened actively to customer concerns, confusions and needs for excellent communication.
Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
Took appropriate action to remedy customer dissatisfaction and boost loyalty.
Assisted customers with varying questions using product knowledge and service expertise.
Carried out regular quality checks to ensure displayed products were in good, saleable condition.
Multi-tasked to keep customer service levels at optimal capacity at peak times.
Performed daily opening and closing functions and inventory management.
Provided fast checkout service with high levels of customer care and transaction speed.

Healthcare assistant

Multicare community Services

Fenstanton, Cambridgeshire

2020.04 - 2022.11

Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
Maximised patient comfort by accurately assessing pain levels and administering pain-relieving medication.
Helped design and update treatment plans based on progress and health developments.
Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
Updated families regularly on patient progress and treatment plan changes.
Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
Assisted in all aspects of personal care, retaining comfort and dignity.
Monitored client health conditions and reported immediate issues to manager.
Delivered high-quality care to clients with disabilities, achieving care plan objectives.
Safely and securely transported patients using hoists and wheelchairs.
Positioned, lifted and transported patients with limited mobility.

Warehouse worker

Co-op Food

Godmanchester, Cambridgeshire

2018.05 - 2020.03

Completed work following safety rules for best working practices.
Performed duties safely in line with warehouse rules, promoting best working practices.
Operated lifting equipment to transport and store stock.
Maintained and cleaned warehouse equipment following set procedures.
Attended shift briefings to understand work requirements.
Followed moving and handling procedures to minimise risk of injury when lifting and carrying weights of up to 20kg.
Maintained quick pace to meet order deadlines, contributing to smooth dispatch activities.
Safely moved and stored stock to protect company assets.
Processed orders using handheld scanners with speed and precision.
Kept clean working area, reporting any issues to management.
Accurately packed and picked high-volume orders in fast-paced environments.

Healthcare support worker

Self employed

Italy

2013.03 - 2018.07

Delivered high-quality care to clients with disabilities, achieving care plan objectives.
Positioned, lifted and transported patients with limited mobility.
Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
Maintained strict confidentiality of information regarding patients.
Maintained general tidiness and cleanliness of clinical areas through disinfecting workspaces, restocking equipment stores and [Action] to optimise efficiency.
Provided attentive first-hand care, comfort and safety to patients.
Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Prepared healthy meals with additional mealtime planning, feeding and support.
Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.

Bar waiter

Bar Santo

Italy

2013.02 - 2013.03

Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Maintained excellent level of service in busy and demanding restaurant environment.
Checked customer IDs to confirm age before selling age-restricted products.
Verified completed orders and served guests at tables.
Memorised complete menu and offered guests knowledgeable suggestions.
Served high volumes of guests in fast-paced service environments with exceptional customer care.
Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.