ADENIKE ODUFOTE
Aberdeen,Scotland
Summary
Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements Service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
Work history
Customer care assistant
His Grace Venture
Lagos, Nigeria
06.2004 - 10.2023
- Managed high-volume customer queries simultaneously through effective multitasking.
- Offered prompt solutions to maintain customer satisfaction.
- Prepared customer feedback reports to enable precise tracking of customer service performance.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Handled in-person, email and mailed correspondence.
- Offered detailed advice on product and service benefits.
- Adhered strictly to policies and procedures for continued company compliance.
- Maintained excellent client satisfaction by providing in-depth support.
Education
Bachelor of Science - Business Administration
National Open University of Nigeria
Abeokuta, Ogun State, Nigeria 01.2018 - 10.2023
Skills
- Salesforce proficiency
- Customer response reports
- Follow-up strategy
- Complaint resolution
- Social media customer service
- Product and service enquiries
- Customer needs recognition
- Record maintenance
- Instant messaging
- Customer retention
- Customer experience
- Sales forecasting
- Transaction processing
- Salesforce
- Staff training and mentorship
- Customer care
- Payment processing
Languages
English
Fluent
Timeline
Bachelor of Science - Business Administration
National Open University of Nigeria
01.2018 - 10.2023
Customer care assistant
His Grace Venture
06.2004 - 10.2023
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