Alexandre Neiva
Junio Cabin Crew Supervisor
Bishop's Stortford
Summary
Passionate aviation enthusiast with hands-on experience as a Junior Cabin Crew Supervisor, motivated and upholding great safety standards and providing excellent service. Skilled in leadership and committed to seek for continuous growth and self development in the aviation industry.
Overview
5
5
years of professional experience
Work History
Junior Cabin Crew Supervisor
Ryanair
02.2024 - Current
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Enhanced communication within the team by holding clean safety and security briefings, and encouraging open dialogue among all members.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Mentored newly employed crew members on operating equipment and safety, according to training manual, for reference.
- Gathered, organized and input information into digital database.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Made sure my team followed all procedures up to the highest standards.
Cabin Crew Member
Ryanair
01.2023 - 01.2024
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures and safety briefing.
- Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
- Responded to passenger emergencies to provide first aid.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
Head Waiter & Head Bartender
Grupo Capricciosa
10.2020 - 10.2022
- Oversee and maintain the online reservation system to ensure optimal table turnover
- Train all wait staff on company procedures and policies and arrange menu samplings and wine tastings to increase staff knowledge of the restaurant's offerings
- Provide guests with an exceptional experience and quality service
- Organize team briefings and checklists
- Responsible for reviewing safety procedures with the team
- Organize in-season menu tastings to ensure accurate descriptions of meals
- Organize on-site sommelier training to educate wait staff on wine offerings
- Demonstrated ability to provide guests with genuine hospitality and to deliver
- Answered calls, responded to emails, and spoke with clients face-to-face
- Accurately handled large amounts of money on the cash register
- Overseeing the inventory of liquor in the bar, ordering new supplies when necessary, and organizing storage space for bottles
- Determining when to stop serving alcohol to patrons who have had too much to drink
- Managing all bar operations including staff scheduling, inventory, ordering supplies, and creating drink specials.
Restaurant Waiter / Barman
Grupo Capricciosa
09.2019 - 10.2020
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Maximized efficiency during high-traffic periods by multitasking effectively without sacrificing quality or service standards.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Skills
Teamworker
Problem-solving aptitude
Public speakingSelf Motivation
TrustableReliableFlexibleTimekeepingPersonal Information
- Date of Birth: 02/24/01
- Nationality: Portuguese
Additional Information
English, French, Spanish and Portuguese speaker.
Timeline
Junior Cabin Crew Supervisor
Ryanair
02.2024 - Current
Cabin Crew Member
Ryanair
01.2023 - 01.2024
Head Waiter & Head Bartender
Grupo Capricciosa
10.2020 - 10.2022
Restaurant Waiter / Barman
Grupo Capricciosa
09.2019 - 10.2020