Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Nomthandazo Mlalazi

Birmingham,West Midlands

Summary

I am a confident, enthusiastic, methodical, dedicated and self motivated individual. I have been able to attain these skills through being part of school leadership teams throughout the years. The opportunity of being the Head Girl at Erdington Academy (2019-2020) and a prefect at Bishop Walsh Catholic school (2020-2022) has made me a reliable and resilient person who is able to preserver through difficult situations.

Work experience has propped my communication skills, interpersonal skills and teamwork skills with people of different demography's. I am a motivated, conscientious worker who is confident in using her initiative and problem solving skills to contribute to the team in diverse, customer facing environments. I believe that the skills I've attained over the years will help me deliver excellent service therefore, accomplishing company goals.

Overview

4
4
years of professional experience

Work history

Crew Member

Mcdonalds
Birmingham, West Midlands
07.2021 - Current
  • Attended to customers with friendly and accurate service.
  • Operated cash register to take payments and process orders.
  • Achieved excellent customer service by greeting customers and meeting quality expectations.
  • Maximised restaurant cleanliness and accessibility.
  • Supported store goals by maximising sales opportunities and providing great quality service.
  • Ran orders from kitchen to dining areas.
  • Trained in food safety and hygiene practices.
  • Established professional relationships with peers to enhance productivity and teamwork.
  • Assessed food quality before serving customers to meet high-quality standards.
  • Handled customer complaints through using quick decision-making to resolve issues.


Food Service Assistant

Reformed Church of Zimbabwe International
Walsall , West Midlands
12.2019 - Current
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Practiced healthy and safety measures to comply with regulations.

Nursery Teaching Assistant

Osborne Nursery
Birmingham , West Midlands
06.2019 - 06.2019
  • Maintained child safety, ensuring classrooms and play areas were clean and free from hazards.
  • Supervised learning and play activities, constantly verifying children's physical safety.
  • Used storytelling to successfully increase children's competencies across oral language, reading comprehension and writing.

Education

Bachelor of Science - Civil Engineering

Birmingham City University
Birmingham
09/2022 -

A-Levels - Maths, Physics, Geography

Bishop Walsh Catholic School
Sutton Coldfield
09/2020 - 07/2022

GCSEs - 10 GSCE's, Including Maths, English and Science

Erdington Academy
Birmingham
03/2017 - 04/2020

Skills

  • Interpersonal skills
  • Teamworker
  • Responsible and reliable
  • Verbal communication
  • Good customer service
  • Cash handling
  • Food safety understanding
  • Adaptability
  • Table service

Languages

English
Fluent

Timeline

Crew Member

Mcdonalds
07.2021 - Current

Food Service Assistant

Reformed Church of Zimbabwe International
12.2019 - Current

Nursery Teaching Assistant

Osborne Nursery
06.2019 - 06.2019

Bachelor of Science - Civil Engineering

Birmingham City University
09/2022 -

A-Levels - Maths, Physics, Geography

Bishop Walsh Catholic School
09/2020 - 07/2022

GCSEs - 10 GSCE's, Including Maths, English and Science

Erdington Academy
03/2017 - 04/2020
Nomthandazo Mlalazi