ALEXANDRA VENETI
London
Summary
Assistant General manager with over 10 years of experience in bars, restaurants, and late-night venues. Proven ability to develop teams and enhance operational standards. Expertise in rota planning, cost control, forecasting, and full P&L management. Strong leadership skills with a focus on guest satisfaction.
Overview
13
13
years of professional experience
Work History
Assistant General Manager
Bounce
London
11.2023 - Current
- Responsible for day‑to‑day operations, team leadership and guest service delivery in a high‑volume environment.
- Lead teams of 30+ staff across FOH and BOH, conduct briefings, and support recruitment, onboarding, and training.
- Key contributions: delivered labour targets, supported weekly forecasts and business reviews, managed stock ordering and supplier relationships, and coached supervisors to achieve service standards.
- Coordinated with the General Manager in strategic planning and execution of business plans.
- Monitored staff performance and developed improvement plans.
- Oversaw daily operations, coordinating with department heads to maintain high standards of service.
- Oversaw inventory management, ensuring stock levels met demand without overstocking.
Assistant General Manager
Aquum
07.2020 - 11.2023
- Managed a busy late‑night restaurant & club venue.
- Oversaw floor, bar and events operations, Organised private functions of 150+ guests, coordinated FOH/BOH communication, and ensured guest satisfaction.
- Introduced improved diary and rota systems reducing booking errors and cancellations, supported social media engagement initiatives and trained new starters and junior managers.
Business Manager
180 Degrees
03.2016 - 08.2018
- Responsible for smooth running of venue including sales reporting, cash handling, bank deposits and supplier payments.
- Recruited and coached teams of 20+, increased engagement through promotions and consistently met sales targets.
Head Waitress / Floor Supervisor
Aqua
04.2013 - 07.2018
- Progressed from waitress to floor supervisor.
- Led shifts, organised parties, trained new staff, upsold premium products and supported door operations and guest flow management.
Education
MA -
University of Brighton
BA -
Democritus University of Thrace
Skills
- People Management
- Operations Management
- P&L Awareness
- KPI Delivery
- Labour Planning & Rota Management
- Communication Skills
Additional Information
Personal Licence Holder
Timeline
Assistant General Manager
Bounce
11.2023 - Current
Assistant General Manager
Aquum
07.2020 - 11.2023
Business Manager
180 Degrees
03.2016 - 08.2018
Head Waitress / Floor Supervisor
Aqua
04.2013 - 07.2018
MA -
University of Brighton
BA -
Democritus University of Thrace