Alexandra-Raluca Frija
Edgware,United Kingdom
Summary
Customer-focused professional with extensive experience in service and cash handling. Strong communicator with a keen attention to detail, skilled in managing schedules and maintaining databases. Proven ability to thrive under pressure while fostering teamwork and resolving conflicts. Committed to enhancing customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Receptionist
Crystal Units
Hendon , United Kingdom
11.2023 - Current
- Over two years of experience in a busy front-facing role as a Receptionist, developing strong customer service and organisational skills.
- Handled high volumes of incoming calls, directing them efficiently to the correct departments while maintaining a professional and friendly approach.
- Assisted customers with order enquiries, including delivery dates, times, and tracking updates, ensuring clear communication and problem resolution.
- Processed and submitted payments for quotations over the phone and in person, ensuring accuracy and prompt recording in the system.
- Checked and imported invoices into the system, monitored delivery notes, and updated records accurately.
- Verified diesel receipts and communicated with suppliers to resolve pricing discrepancies or other issues.
- Multitasked effectively under pressure, maintaining high standards of accuracy and customer service throughout busy periods.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Improved customer satisfaction through efficient management of front desk enquiries, providing timely assistance and support.
- Guided visitors in accurately completing and submitting [Type] paperwork for processing.
- Managed the receipt and dispatch of packages and mail to ensure timely distribution.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Maintained cleanliness and organisation of the reception area to present a professional image.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Efficiently found information and records to provide timely assistance with ad-hoc queries.
- Prioritised tasks to maintain reliable service throughout peak times.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
Education
Higher National Diploma - Business and Management
Regent College Londond
United Kingdom 09.2023 - 05.2025
Diploma of Higher Education - French Intensive Philology
Colegiul National Mihail Sadoveanu Pascani
Romania 07.2017 - 05.2021
Skills
* Customer Service
* Cash Handling
* Teamwork
* Attention to Details
* Communications Skills
* Adaptability
* Ability to work under pressure
* Teamwork
* Adaptability
* Conflict resolution
Languages
English
Beginner
Timeline
Receptionist
Crystal Units
11.2023 - Current
Higher National Diploma - Business and Management
Regent College Londond
09.2023 - 05.2025
Diploma of Higher Education - French Intensive Philology
Colegiul National Mihail Sadoveanu Pascani
07.2017 - 05.2021