Prajwal Khanal
London
Summary
Dedicated Customer Service Professional experienced in front desk and reception management. Delivered exceptional guest experiences through effective cash handling, payment processing, and conflict resolution, while maintaining strong communication and professional telephone etiquette. Fostered teamwork and adaptability to support colleagues and clients, enhancing overall office communication.
Overview
2
2
years of post-secondary education
Work history
Receptionist
Wentworth Hotel
Bath
- Welcomed guests professionally and ensured a positive first impression.
- Managed check-ins and check-outs efficiently.
- Handled bookings, reservations, and cancellations via phone, email, and in person.
- Processed payments, maintained accurate cash handling, and balanced daily transactions.
- Responded to guest enquiries and resolved complaints calmly and professionally.
- Maintained confidentiality of guest information.
- Coordinated with housekeeping and management to ensure smooth hotel operations.
- Ensured reception area remained organised and presentable at all times.
- 1 Year
Education
BA (Hons) - Business Management and Leadership
Coventry University
United Kingdom 01.2025 - 01.2027
Skills
- Excellent customer service & guest relations
- Front desk and reception management
- Cash handling & payment processing
- Strong communication skills
- Conflict resolution & complaint handling
- Professional telephone etiquette
- Teamwork & adaptability
- Attention to detail
- Responsible gambling awareness
- Ability to work night shifts and weekends
References
Available upon request.
Additional information
- Eligible to work in the UK
- Flexible with shift patterns (including late nights)
- Confident working in busy environments
- Strong interpersonal skills
- Reliable and punctual
Timeline
BA (Hons) - Business Management and Leadership
Coventry University
01.2025 - 01.2027
Receptionist
Wentworth Hotel