Alexandra Nedelcut
Leytonstone,London
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Assistant general manager
The Gladwin Brothers
Chelsea, London
07.2023 - 11.2023
- Integrated sustainable practices into business operations, contributed towards environmental responsibility.
- Oversaw procurement processes, secured cost-effective supplies always.
- Facilitated financial reporting, created transparency in business transactions.
- Prioritised staff welfare for improved morale and commitment.
- Established effective communication channels with customers for superior service delivery.
- Ensured compliance with health and safety standards for a safe workplace.
- Represented organisations at seminars, conferences and business events.
- Designed and implemented training to further develop staff based on business goals.
Restaurant Manager
Aquavit London
London
05.2022 - 07.2023
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Analysed operations to improve restaurant efficiency and service levels.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Organised special events and functions, including receptions, parties and corporate lunches.
- Established safe and secure dining environment with strong sanitation standards.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
Deputy General Manager - The Volunteer
Mitchells & Butlers
London
04.2021 - 04.2022
- Responsible for maintaining a high and active profile in the pub and for promptly dealing with any situation that may arise
- Ensuring excellent guest experience is delivered in the restaurant area through the team
- Stock control and ordering, adhering to health and safety along with food hygiene requirements and company standards, meeting targets, and deputizing in the absence of the general manager.
- Coached and developed new talent by monitoring individual performance, conducting appraisals, and providing meaningful feedback.
- Assisted General Manager to ensure site consistently achieved or surpassed annual financial targets.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Implemented effective customer service procedures to encourage positive feedback.
Assistant Manager
The George Inn
London
02.2019 - 04.2021
- Responsible for always maintaining a high and active profile in the pub and for promptly dealing with any situation that may arise
- Ensuring excellent service is delivered through my team to every guest, stock control and ordering, adhering to health and safety along with food hygiene requirements, cashing up, meeting weekly targets, and deputizing in the absence of the general manager.
- Trained staff on best practices to achieve optimal productivity.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Scheduled and led weekly meetings to discuss sales, performance and customer service benchmarks.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
Assistant Manager
The Cherry Tree Farm Pub& Restaurant
Derby
10.2016 - 02.2019
- Organized, directed, and coordinated all aspects of the restaurant's operations as part of a management team
- Managed and maintained successful shift labor, productivity, and wages
- Increased employee engagement through positive morale and1-on-1 development
- Oversaw all guest communication, either by email, phone, or social media
- Adhered to organizing events for key days i.e., Christmas, Easter, New Year
- Analysed sales and data trends to anticipate customer needs.
- Increased upsells in reservations made by 10% using team challenges
- Managed guest feedback, comments, and complaints to maximize guest satisfaction, create memorable experiences and increase the guest return rate
- Assure the weekly schedule and shift duties competition while maintaining a labor cost below 25%.
- Strengthened operational efficiencies through improved reporting and stock management.
Supervisor
The Cherry Tree Farm Pub& Restaurant
Derby
11.2015 - 10.2016
- Organizing workgroups within the restaurant, training new members of staff
- Working side by side with the management team, making sure that the dining and bar area is kept tidy and well presented.
Education
Bachelor of Science - Social Work
Al. I. Cuza University
Iasi, Romania07.2013
Personal Licence -
BIIAB Cpl Training
NVQ Level 2 - Team Leading
Lifetime Training Group
Bookkeeping and Accounting -
AAT
NVQ Level 3 - Hospitality, Supervision& Leadership
Lifetime Training Group
Certificate of Higher Education - Web Development
SheCodes
London 01.2024 - 03.2025
Skills
- Ability to prioritize work, disciplined and focused
- Excellent oral and written communication
- Organized, diligent, and tenacious
- Analytical, energetic, and detail-oriented
- Fully conversant with Microsoft Office
- Strong work ethic
- Employee feedback management
- Dining room preparation
- Performance improvement
- Recruitment
- Passion for customer satisfaction
- Service-orientated
- Inventory control and record keeping
- Front of House (FOH) recruitment
- Front of House (FOH) training
Interests
- Literature
- Environmental conservation
- Art
- Skiing
- Traveling
- Knitting
Languages
English
Proficient (C2)
Spanish
Beginner
Italian
Beginner
Romanian
Proficient (C2)
Timeline
Certificate of Higher Education - Web Development
SheCodes
01.2024 - 03.2025
Assistant general manager
The Gladwin Brothers
07.2023 - 11.2023
Restaurant Manager
Aquavit London
05.2022 - 07.2023
Deputy General Manager - The Volunteer
Mitchells & Butlers
04.2021 - 04.2022
Assistant Manager
The George Inn
02.2019 - 04.2021
Assistant Manager
The Cherry Tree Farm Pub& Restaurant
10.2016 - 02.2019
Supervisor
The Cherry Tree Farm Pub& Restaurant
11.2015 - 10.2016
Bachelor of Science - Social Work
Al. I. Cuza University
Personal Licence -
BIIAB Cpl Training
NVQ Level 2 - Team Leading
Lifetime Training Group
Bookkeeping and Accounting -
AAT
NVQ Level 3 - Hospitality, Supervision& Leadership
Lifetime Training Group
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