Eve Randall
London
Summary
Accomplished professional with extensive expertise in business administration and operations management, demonstrating a strong ability to lead adaptive teams and ensure quality assurance standards. Proven track record in clerical support, data management, and database administration, complemented by exceptional interpersonal skills and customer-focused strategies. Adept at cross-departmental collaboration and deadline-driven project management, with a commitment to enhancing client relationships and optimising staff recruitment strategies. Career goals include advancing leadership capabilities within dynamic environments to drive organisational success.
Overview
9
9
years of professional experience
Work history
Assistant General Manager
Barrys
London
09.2024 - Current
- Oversaw daily operations to ensure a high standard of customer service.
- Developed training programmes for staff to enhance performance and service quality.
- Coordinated marketing initiatives to promote brand visibility and customer engagement.
- Implemented inventory management systems to optimise stock levels and reduce waste.
- Managed scheduling and staffing to maintain appropriate workforce levels throughout shifts.
- Conducted performance evaluations to identify areas for improvement and staff development.
- Collaborated with management team to strategise on operational efficiencies and cost reductions.
- Facilitated communication between departments to ensure cohesive teamwork and service delivery.
- Led quality assurance initiatives, maintained high product standards consistently.
- Supervised daily operations for seamless business activities.
- Managed inventory, ensured consistent supply of resources.
- Managed recruitment process, brought talented professionals on board.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Applied positive customer service approach to increase satisfaction levels.
- Collaborated efficiently with team to meet and exceed targets.
Guest Relations Manager
The Other House
South Kensington
08.2022 - 01.2026
- As the Guest Relations Manager at The Other House, a long-term stay hotel in South Kensington, my role is to ensure that our guests have an exceptional experience throughout their stay.
- I am responsible for creating a warm and welcoming atmosphere, addressing any concerns or requests, and providing personalised assistance to make their time with us as comfortable as possible.
- From check-in to check-out, I strive to build strong relationships with our guests, anticipating their needs and exceeding their expectations.
- Whether it's coordinating special requests, organising events and activities, or providing recommendations for local attractions, I am dedicated to ensuring that every guest feels valued and well taken care of during their extended stay at The Other House.
Apprenticeships Administrator
West Suffolk College
Bury St Edmunds
09.2021 - 04.2022
- As the sole administrator for the Apprenticeships department at West Suffolk College, I had to quickly grasp a vast amount of information, systems, and processes. Meeting deadlines was a regular occurrence due to government grants and their associated timelines. Meeting these deadlines directly impacted our payment for each enrolled student. Additionally, I handled the administrative needs of eight Business Development Executives, requiring me to efficiently manage tasks with great attention to detail. I also played a role in interviewing and hiring an apprentice, training them in IT systems and processes.
- Key responsibilities -
- Answering incoming phone calls
- Responding to all internal and external emails in a timely manner
- Data input
- Weekly reports to managerial department and relevant coworkers
- Monthly report to ensure the correct fees have been paid for each student
- Liaising with possible future employers and students regarding apprenticeships
- Forwarding emails to/from employers and students to appropriate recipient
- Handling client concerns and compliant on first contact
- Communicating with management from all departments
- Scheduling meetings with colleagues, including; booking times and rooms
- Providing employers and employees with relevant documentation
- Preparing presentations to educate my team and management on new systems and processes that were being implemented
Mediator
Self Employed
Stowmarket
02.2021 - 09.2021
- I undertook a full range of mediation work including; civil, commercial and employment disputes. I found my passionate about facilitating discussions by showing compassion, whilst maintaining a calm environment that is mutually beneficial to all participants.
- My extensive history of interpersonal skills has given me a strong understanding that mediations may be charged with high and intense emotions, but I have the ability to remain calm and consistent.
Administrator
Opus People Solutions
Ipswich
05.2019 - 02.2021
- Working in Opus' administration team has been a valuable opportunity for me to expand and test my skills and knowledge. It involved learning various IT systems and processes. Organisational skills have been crucial in meeting individual and team deadlines while maintaining excellent customer service.
- One weekly task involves sending two spreadsheets to Suffolk County Council, ensuring GDPR compliance, confidentiality, and attention to detail. Additionally, daily interactions with managers and clients from different borough councils require professionalism, clear communication, and exceptional customer service.
Recruitment Consultant
Reliance Employment
Ipswich
02.2019 - 05.2019
- As a recruitment consultant, I was required to register candidates. This included getting all personal and legal information such as; driving licence(s) and national insurance.
- My role consists of providing a high standard of temporary candidates to companies that require HGV drivers and industrial staff. I was responsible for all temporary workers in placement at any given time, being on call 24/7 to assist clients and candidates with any queries. It is important within my role that I understand what the clients needs, and being able to match the right candidate.
Client Services Coordinating Assistant
Trade Counter Distribution
Mendlesham
08.2018 - 12.2018
- This job allowed me to learn the logistics of product distribution in the UK and the rest of the world. I have been required to learn a variation of different computer systems and programs for the process of handling products and delivering them to customers of all difference sizes within specific delivery windows. This includes; working with big brand such as ASOS, Debenhams, Urban Outfitters and smaller independent stores and brands.
- I had to be extremely organised and focused for this job to ensure that the process of product distribution is efficient, especially as this time of year when everything is in high demand.
Sale Consultant
David Lloyd Leisure
Ipswich
08.2017 - 12.2017
- As a sales consultant for David Lloyd I was able to use my skills in customer service, high standards of admin and working as part of my immediate sales team and as part of Ipswich clubs larger team.
- I had set targets to achieve each month as an individual and as a team member contribute 100% towards achieving the teams monthly target. I always reached my personal targets, some months I achieved above and beyond these.
- I also had the responsibility to keep the teams database updated and make sure it was organised each day ready for us to use to help the achieve our targets set by regional and immediate managers. My mathematical skills were regularly used in this job, calculating membership fees throughout the month, depending on date, what membership had been closed and what date the membership was going to be starting.
- Customer service was also a vital part of my role as a sales consultant, and although I already had knowledge and experience within this sector, I gained invaluable skills that I would not have gotten from previous roles.
Master Hair Stylist
Chloe & Co
Ipswich
08.2016 - 07.2017
- My responsibilities in the busy salon included running a column, providing customer care and commercial services. This involved tasks such as conducting consultations, managing stock, answering calls, booking appointments, promoting retail products, maintaining salon cleanliness and hygiene, supervising trainees, handling financial transactions at the reception, and building strong rapport with clients through consistent delivery of requested services.
Education
NVQ Level 3 - Civil and Commercial Mediation
Society of Mediators
London 02.2022 -
NVQ Level 3 - Media Hair and Make-up
Cambridge Regional College
CAM 07.2014 - undefined
NVQ Level 2 - Hairdressing
West Suffolk College
Bury St Edmunds, Suffolk 07.2014 - undefined
NVQ Level 1 - Hair and Beauty
West Suffolk College
Bury St Edmunds, Suffolk 07.2013 - undefined
GCSEs - undefined
Stowmarket High School
Stowmarket 07.2012 - undefined
Skills
- Clerical support
- Business Administration
- Team Standards
- Interpersonal skills
- Team training
- Scheduling
- Data management
- Multitasking ability
- Diary management
- Customer-focused
- Time management
- Business administration
- Complaint resolution
- Database administration
- Data entry
- Microsoft Office expertise
- Ability to prioritize
- Quality assurance leadership
- Staff recruitment strategies
- Deadline-driven project management
- Cross-departmental collaboration
- Client relationship building
- 10 team roster coordination
- Quality assurance standards
- Staff inductions
- Complaint handling
- Adaptive leadership
- Back-of-house operations
- Customer relationship building
- Staff mentoring
- Staff management
- Operations management
Affiliations
- Strong interest in the music industry and scene
- Active lifestyle, including regular gym training
- Enjoy discovering new environments and locations
Accomplishments
In my Guest Relations Manager role, I was the first employee to be awarded 'employee of the month' within the company.
Timeline
Assistant General Manager
Barrys
09.2024 - Current
Guest Relations Manager
The Other House
08.2022 - 01.2026
NVQ Level 3 - Civil and Commercial Mediation
Society of Mediators
02.2022 -
Apprenticeships Administrator
West Suffolk College
09.2021 - 04.2022
Mediator
Self Employed
02.2021 - 09.2021
Administrator
Opus People Solutions
05.2019 - 02.2021
Recruitment Consultant
Reliance Employment
02.2019 - 05.2019
Client Services Coordinating Assistant
Trade Counter Distribution
08.2018 - 12.2018
Sale Consultant
David Lloyd Leisure
08.2017 - 12.2017
Master Hair Stylist
Chloe & Co
08.2016 - 07.2017
NVQ Level 3 - Media Hair and Make-up
Cambridge Regional College
07.2014 - undefined
NVQ Level 2 - Hairdressing
West Suffolk College
07.2014 - undefined
NVQ Level 1 - Hair and Beauty
West Suffolk College
07.2013 - undefined
GCSEs - undefined
Stowmarket High School
07.2012 - undefined