Summary
Overview
Work History
Education
Skills
Personal Information
Custom
Certification
Languages
Timeline
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Alexandra-Maria Ioanei

Alexandra-Maria Ioanei

Newcastle upon Tyne,Ty

Summary

Friendly and driven with highly developed communication and problem-solving skills. Proficient in providing exceptional customer service and handling inquiries with patience and understanding. Committed to making positive impact in this Customer Adviser role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer advisor

Liz Earle/ Boots
Gateshead, South Tyneside
02.2025 - Current
  • Maintained high-level product knowledge for accurate advice and recommendations.
  • Assisted customers in product selection, resulting in increased sales.
  • Performed facial procedures on customers by creating personalised routines through product knowledge and dermatological expertise
  • Facilitated seamless transactions at check-out counters for quick checkout process.
  • Aided customers with queries, concerns, and matters such as pricing, skin issues, stock, refunds or returns.
  • Conducted regular stock checks ensuring product availability for clients at all times.
  • Developed rapport with customers for improved loyalty and repeat business.
  • Performed regular training to ensure an increase in problem solving, customer service and communication skills as well as KPIs.
  • Updated customers on special offers and promotions for increased revenue.
  • Set up appointments for clients and handled reschedules/cancellations.

Logistics Team Leader

Ofacem
09.2022 - 06.2023
  • Developed constructive relationships with key stakeholders such as vendors and transport providers.
  • Implemented cost-saving measures to optimise resource usage in logistics operations.
  • Coordinated with other departments for seamless operation of logistics tasks.
  • Managed the collection, organisation, and transportation of physical donations from individual donors, ensuring efficient logistics and timely delivery to designated recipients or facilities.
  • Collaborated with cross-functional teams to draft strategic, realistic project schedules and plans.

Fundraiser Team Leader

No employer
02.2023 - 04.2023
  • Promoted a culture of giving within the organisation by encouraging participation in charity events.
  • Maintained accurate records of donations received to ensure financial transparency and accountability.
  • Coordinated multiple fundraising events to support charitable causes.
  • Achieved successful outreach efforts by organising community-based activities and events.
  • Navigated challenging situations with ease, using excellent problem-solving skills when dealing with complex issues or disputes related to fund allocation or donor management.
  • Conducted public presentations and prepared materials.

Education

Bachelor of Arts - Politics and International Relations

Durham University
Durham
10.2024 -

Diploma of Attendance - undefined

Oneida Senior High School
Oneida, New York
09.2022 - 06.2023

Baccalaureate Diploma in Social Sciences

Colegiul National "Stefan cel Mare"
Suceava
09.2020 - 06.2024

Skills

  • Communication
  • Problem solving
  • Friendly personality
  • Teamwork
  • Multitasking capability
  • Resilient under pressure
  • Complaint management
  • Customer Service
  • Microsoft Office Suite
  • Solution-focused practice
  • Time management
  • Adaptability
  • Financial transactions
  • Telephone etiquette
  • Public speaking
  • Empathy
  • Attention to detail
  • Active listening
  • Receptive to constructive feedback

Personal Information

  • Date of birth: 10/05/06
  • Nationality: Romanian

Custom

  • Future Leaders Exchange (FLEX) Program scholarship, 04/2022, Scholarship-based exchange program awarded to only 30 Romanians out of thousands that applied (around 2% acceptance rate). Program funded by the U.S. Department of State.
  • National English Olympiad, 06/2022
  • National Linguistics Olympiad, 06/2022

Certification

ECDL Certificate

Languages

English
Fluent
Romanian
Native
spa
Beginner

Timeline

Customer advisor

Liz Earle/ Boots
02.2025 - Current

Bachelor of Arts - Politics and International Relations

Durham University
10.2024 -

Fundraiser Team Leader

No employer
02.2023 - 04.2023

Diploma of Attendance - undefined

Oneida Senior High School
09.2022 - 06.2023

Logistics Team Leader

Ofacem
09.2022 - 06.2023

Baccalaureate Diploma in Social Sciences

Colegiul National "Stefan cel Mare"
09.2020 - 06.2024

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Alexandra-Maria Ioanei