Alexandra Capel
Current Student
Bristol
Summary
A great employee with years of clerical experience in busy environments. Excels in communication via telephone, email and customer facing. Excellent drive for learning and constantly working on becoming the best version of myself.
Overview
8
8
years of professional experience
Work History
Volunteer Activities Coordinator and Night Carer
Barchester Care Home
10.2021 - 02.2022
- Researched ideas for programs and activities, taking into consideration participants' suggestions
- Arranged for performers to perform in the home abiding to Covid-19 regulations
- Assisted family members with individuals care plans and activity plans to promote good mental well-being and personal interests
- Providing emotional, physical and mental support to individuals
Receptionist
Bristol Dental Specialists
Bristol
10.2019 - 05.2021
- Worked independently and a part of a team
- Confirmed appointments, communicated with clients and updated individuals records efficiently
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Worked independently and a part of a team
- Maintained confidentiality of information regarding individuals and the company
Administrative Assistant
Ministry of Defence
Bristol
10.2015 - 07.2019
- Worked closely with customers to ensure all job adverts were uploaded to Civil Service jobs correctly and on time
- Responsible for security checks and communicating with internal and external individuals being employed
- Conducted weekly meetings to support myself and other parties in the company working on the same project
- Answered a multi-line phone system, routing calls and delivering messages to the correct team
- Managed and created reports using spreadsheet to keep track of tasks
Waitress and General Assistant
Avon Valley Country and Wildlife Park
Bristol
09.2012 - 08.2014
- Handling cash and card payments
- Worked hard individually and as a team to keep the cafe clean
- Managed stock takes, assisting with deliveries and updating upcoming events
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Remained calm and professional when dealing with difficult situations
Support Worker
Kids
Bristol
06.2012 - 09.2012
- Assisted a family to provide restpite care
- Arranged days out including the zoo and the cinema
- Promoted individual integration by providing emotional and social support
Teaching Assistant
Beacon Rise Primary School
Bristol
05.2011 - 07.2011
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery
- Assisted teachers with classroom management to maintain a positive learning environment
- Tutored students individually and in small groups to assist with their reading
Education
Bachelor of Arts - Criminology And Psychology
The Open University
Online 10.2022 - Current
Skills
Organised
Can work to deadlines
A team player and can work great independently
Can solve problems under pressure
Able to answer a range of queries via telephone and email
Great communication and people skills
Timeline
Bachelor of Arts - Criminology And Psychology
The Open University
10.2022 - Current
Volunteer Activities Coordinator and Night Carer
Barchester Care Home
10.2021 - 02.2022
Receptionist
Bristol Dental Specialists
10.2019 - 05.2021
Administrative Assistant
Ministry of Defence
10.2015 - 07.2019
Waitress and General Assistant
Avon Valley Country and Wildlife Park
09.2012 - 08.2014
Support Worker
Kids
06.2012 - 09.2012
Teaching Assistant
Beacon Rise Primary School
05.2011 - 07.2011