Matthew Periccos
Hounslow,Middlesex
Summary
Dynamic professional with expertise in Salesforce, Microsoft Office, and Cova, demonstrating strong capabilities in pipeline management and income recovery. Adept at product training and client relationship management, with a proven track record in outbound sales and account handling. Organised, analytical, and adaptable, known for excellent communication skills and strong problem-solving abilities. Committed to leveraging technical skills and core competencies to drive business success and enhance client satisfaction.
Overview
7
7
years of professional experience
Work history
Carer
For Grandmother
Canada, Vancouver
10.2024 - Current
- Administered medication, ensuring correct dosage and timing.
- Provided daily care for elderly grandmother, managing personal hygiene, appointments, and medication.
- Developed strong time management, patience, and reliability—skills that are essential in high-pressure hospitality environments.
- Ensured safe and clean environment, managing household tasks such as cleaning and organizing, which directly translates to maintaining cleanliness in kitchen setting.
Income Officer
City of Westminster Council
London
01.2024 - 10.2024
- Managed diverse caseload of rent accounts across social housing tenures, ensuring timely rent collection and taking early intervention to prevent arrears escalation.
- Liaised empathetically with vulnerable residents to negotiate sustainable repayment plans, demonstrating effective communication and problem-solving.
- Collaborated with housing officers, welfare teams, and external agencies to reduce evictions and support tenancy sustainment.
- Maintained accurate records using Cx and Cova systems, ensuring GDPR compliance and data integrity.
- Issued legal notices and pre-court actions in accordance with housing policy and legislation.
- Contributed to measurable reduction in arrears across allocated patches, directly supporting council-wide revenue targets.
Account Manager
Your Overseas Home
London
11.2022 - 04.2023
- Established strong rapport with clients through regular communication.
- Developed new strategies with focus on customer retention.
- Prepared detailed reports to provide insight into account performance.
- Monitored competitor activity, staying ahead in market competition.
- Owned relationships with key and new partners, improving lead conversion rates and strengthening sales funnel.
- Collaborated with business development team to ensure smooth partner onboarding and expectation setting.
- Promoted additional marketing resources to increase partner visibility and engagement.
- Maintained regular contact with accounts, offering feedback and upselling services.
- Handled sales confirmations, invoicing, and post-sale feedback.
- Optimised partnership models to improve return on investment and long-term collaboration.
Property Consultant
Foxtons
London
02.2020 - 10.2022
- Organised property viewings for potential buyers leading to successful transactions.
- Compiled detailed reports on property conditions following inspections, ensuring transparency during negotiations.
- Collaborated effectively with solicitors during conveyancing process, expediting settlements.
- Facilitated smooth transactions by coordinating legal procedures and paperwork efficiently.
- Consistently ranked in top 10 consultants monthly, showcasing high-performance sales record.
- Managed personal pipeline of valuations, instructions, mortgage consultations, set up consultations with Buyers for assessing AIPs and helped with legal steps through to completion.
- Played key role in success of North West London region by increasing stock levels and revenue.
- Demonstrated strong outbound sales capabilities, generating new instructions independently.
- Excelled in applicant registration and repeat business, contributing to regional performance.
Sales Enablement Lead
Allocate Software
London
02.2019 - 08.2019
- Independently led long-term sales enablement projects, improving internal product knowledge and sales success.
- Worked cross-functionally to develop value-sell content and training collateral.
- Oversaw successful Salesforce implementation across sales team, ensuring smooth adoption.
- Designed and produced training manuals that reduced onboarding time for new hires.
- Delivered in-depth product training to sales and pre-sales teams, improving confidence in value proposition delivery
Education
Bachelor of Science - BSc Management (Marketing)
University of Manchester
Manchester /2015 - /2018
A-Levels - Applied Business, Sociology, Psychology
Cardinal Vaughan Memorial school
London /2012 - /2014
Skills
Technical Skills:
- Salesforce
- Microsoft Office (Excel, Word),
- Cova, Cx
Core Competencies:
- Income recovery
- Product training
- Client relationship management
- Outbound sales
- Personal Attributes:
- Organised
- Analytical
- Adaptable
- Excellent communicator
Timeline
Carer
For Grandmother
10.2024 - Current
Income Officer
City of Westminster Council
01.2024 - 10.2024
Account Manager
Your Overseas Home
11.2022 - 04.2023
Property Consultant
Foxtons
02.2020 - 10.2022
Sales Enablement Lead
Allocate Software
02.2019 - 08.2019
Bachelor of Science - BSc Management (Marketing)
University of Manchester
/2015 - /2018
A-Levels - Applied Business, Sociology, Psychology
Cardinal Vaughan Memorial school
/2012 - /2014
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