Alexandra Barker
Ipswich,Suffolk
Summary
Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills. Talented manager with expert team leadership, planning and organisational skills. Equips employees to independently handle issues and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
26
26
years of professional experience
7
7
years of post-secondary education
Work history
Area Manager
Cavity Dental Staff Agency
Ipswich, Suffolk
04.2009 - 04.2023
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Drove revenue increases and team morale by developing and deploying incentivised sales contests.
- Resolved conflicts promptly to promote positive environments for customers.
- Exceeded sales forecast figures by 100% through superior customer care.
- Approached new tasks and projects with enthusiasm and passion, increasing employee motivation and morale.
- Transformed underperforming teams into productive, profitable teams, increasing sales by 100%.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Oversaw direct reports to achieve efficiency targets.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Supported new business initiatives and projects and contributed to review meetings and change processes.
- Guided staff to bolster overall team performance, resilience and cohesion.
- Created and implemented best practice policies and processes to aid operational performance.
- Supported business development activities and onboarded new clients to grow revenues.
- Designed and implemented flexible solutions to aid business efficiency and drive process improvements.
Nurse/Practice Manager
Dr F Mavroskoufis
London
04.1997 - 03.2003
- Monitored and evaluated performance of practice, suggesting improvements to save on operating cost.
- Prepared practice for any external compliance inspection.
- Participated in interviewing, hiring and orientation of new staff, securing top talent to meet practice needs.
- Conferred with suppliers of goods and services, security personnel and pharmaceutical representatives on behalf of practice.
- Oversaw practice communications and collateral with accurate, most up-to-date patient information.
- Facilitated smooth practice operations, making arrangements for practice equipment maintenance to minimise malfunctions.
- Complied with and maintained knowledge of government legislation and regulations.
- Oversaw and developed efficient appointments system, reducing patient wait times.
- Managed procurement of practice equipment, supplies and services, consistently meeting budget targets.
- Interacted with and addressed patients complaints, finding mutually beneficial solutions.
Education
GCSEs -
Tavistock College
Tavistock 09.1981 - 04.1986
Higher National Diploma - Dental Nurse (RDN)
Liverpool Dental Hospital
Liverpool 01.1992 - 01.1994
Skills
- Sales strategies
- Business development and planning
- Territory management
- Product knowledge
- Customer service
- Product and service expertise
- Brainstorming and planning
- Employee management
- Order processing
- Database management
- Mentoring and coaching
- Controlling costs
- Staff development
- Operations coordination
Languages
English
Native
Timeline
Area Manager
Cavity Dental Staff Agency
04.2009 - 04.2023
Nurse/Practice Manager
Dr F Mavroskoufis
04.1997 - 03.2003
Higher National Diploma - Dental Nurse (RDN)
Liverpool Dental Hospital
01.1992 - 01.1994
GCSEs -
Tavistock College
09.1981 - 04.1986
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