Tejender Singh Kalsi
St. Helens,Merseyside
Summary
Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills.
Overview
11
11
years of professional experience
Work History
Area manager
Amazon UK
, Merseyside
05.2020 - Current
- Created and cultivated safe working environment by identifying safety opportunities across work area.
- Managed and trained associates and supervisors to support workflow and daily metrics to provide excellent service for customers.
- Updated internal recording system with regards to incidents, near misses and accidents.
- Ensured that quality and safety guidelines are always followed by associates and colleagues on site.
- Continuously provided critical site related information to Senior Leadership Team.
- Adjusted labor allocation and planning throughout site to meet and exceed plans and forecasts delivering operational efficiency whilst remaining under budget by maintaining TPH (Throughput per hour).
- Engaged with support functions and other departments to address common issues or needs in keys areas of performance e.g., Process area readiness, 5S
- Helped solve logistics and supply chain challenges through data analysis, innovation and process optimization.
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
Store Manager / Proprietor
Apache Pizza, Killybegs Co
, Donegal, Ireland
05.2018 - 04.2020
- Organised stock and equipment, ordered supplies and oversaw building maintenance, cleanliness and security.
- Planned and worked to budgets, maximised profits and achieved sales targets set by head office.
- Controlled takings and administered payrolls.
- Recruited new staff, and trained and developed existing staff
- Coordinated staff scheduling and rotas, and motivated and encouraged staff to achieve targets.
- Ensured standards of hygiene are maintained and that store complies with health and safety regulations.
- Ensured high standards of customer service are maintained.
- Implemented and instilled in team company policies, procedures and ethics.
- Handled customer complaints and queries.
- Implemented branded promotional campaigns from head office, including handling of point-of-sale promotional materials, or devise own promotional campaigns.
- Prepared reports and other performance analysis documentation.
- Reported and attended regular meetings with area managers or head office representatives.
Store manager
Dixons Carphone Currys PC World
Letterkenny, Donegal, Ireland
10.2016 - 05.2018
- Monitored stock levels, managing inventories and logistics to maximise sales potential.
- Led and managed thriving team of 50+ associates.
- Challenged and inspired team members to achieve business results.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Recruited and coached high-achieving retail staff to regularly build on monthly sales successes.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
- Maximised profitability through efficient budgeting and identified opportunities for growth.
- Completed opening and closing procedures each day.
- Provided excellent customer care through prompt complaint resolution and quality of service.
- Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
Assistant Manager
Dixons Retail Currys PC World
04.2013 - 05.2018
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Allocating areas to sales representatives.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Monitored team's performance and motivated them to reach targets
- Enforced company policies and guidelines for all employees.
- Dealt with some major customer accounts.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
Education
Graduate - Bachelor Of Computer applications
University Of Madras
Chennai, India 04/2001 - 04/2004
High School Diploma - Science
St. Xavier's High School
Mumbai, India 04/1999 - 04/2001
Skills
- Sales strategies
- Business development and planning
- Product knowledge
- Mentoring and coaching
- Brainstorming and planning
- Key Performance Indicator monitoring
- Employee management
- Customer service
- Product and service expertise
- Customer-focused
Languages
English
Fluent
Hindi
Fluent
Punjabi
Native
Marathi
Intermediate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Area manager
Amazon UK
05.2020 - Current
Store Manager / Proprietor
Apache Pizza, Killybegs Co
05.2018 - 04.2020
Store manager
Dixons Carphone Currys PC World
10.2016 - 05.2018
Assistant Manager
Dixons Retail Currys PC World
04.2013 - 05.2018
Graduate - Bachelor Of Computer applications
University Of Madras
04/2001 - 04/2004
High School Diploma - Science
St. Xavier's High School
04/1999 - 04/2001
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