Summary
Overview
Work History
Education
Skills
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Affiliations
Certification
Languages
References
Timeline
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Alexander Scott

Operations Analyst
Rainham,Greater London

Summary

Results-driven professional leveraging problem-solving skills to overhaul, improve and refine business practices. Strategic thinker with advanced analysis skills. Confidently tackles large scale challenges, prioritising greater organisational efficiency.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Operations analyst

Level
London, Greater London
07.2023 - Current
  • Managed full lifecycle of over 300 family law and Probate loan facilities from execution through to repayment.
  • Took ownership of and monitored revolving credit facilities, ensuring sufficient drawdown capacity and compliance with FCA regulations.
  • Conducted due diligence on active loans, identifying risks and recommending mitigation strategies.
  • Liaised with solicitors, clients, and finance teams to process drawdowns and repayments efficiently.
  • Delivered detailed loan performance and repayment reports to senior management.
  • Led redemption and refinancing processes for client loans exceeding original terms.
  • Played a key role in operational strategy by supporting leadership with reporting and new product rollout.
  • Collaborated on the development of a bespoke in-house loan management system.
  • Supported strategic growth objectives through operational and financial input.


Sales Operations Manager

Outfund
London, Greater London
03.2020 - 07.2023
  • Managed full onboarding journey for clients seeking funding as primary point of contact.
  • Built strong, trust-based relationships with clients in e-commerce, SaaS, and subscription sectors.
  • Ensured consistency and quality across all operational processes to uphold service standards.
  • Developed comprehensive understanding of Outfund's funding model to communicate benefits effectively.
  • Handled non-technical client queries and escalated technical issues to appropriate support teams.
  • Proactively followed up with clients to secure prompt document submissions during funding process.
  • Collaborated with outbound sales team to align goals and enhance overall performance.
  • Utilised internal systems to manage workload efficiently and optimise organisational techniques.

Sales Consultant

Smart Currency Exchange
London, Greater London
07.2018 - 06.2022
  • Engaged prospective clients through inbound telesales, fostering relationships for international money transfers.
  • Assisted clients with account openings and navigated FX onboarding processes.
  • Represented company at property exhibitions across the UK, generating leads through face-to-face interactions.
  • Applied structured sales training to enhance performance and communication skills.



Education

Bachelor of Science - Sport Psychology

University of Roehampton
London
09.2013 - 06.2017

Skills

  • Salesforce platform
  • Operational excellence
  • Due diligence processes
  • Client service
  • Live chat handling
  • Problem-solving

Affiliations

  • Jiu Jitsu Practioner
  • Formula 1

Certification

Excel Formulas and Functions

Languages

French
Intermediate

References

References available upon request.

Timeline

Operations analyst

Level
07.2023 - Current

Sales Operations Manager

Outfund
03.2020 - 07.2023

Sales Consultant

Smart Currency Exchange
07.2018 - 06.2022

Bachelor of Science - Sport Psychology

University of Roehampton
09.2013 - 06.2017

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Alexander ScottOperations Analyst