Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Alexander Hawkins

Chatham,Kent

Summary

Confident, hard working professional with extensive expertise in flight safety training and aircraft security measures. Demonstrates exceptional skills in food and beverage handling, stress tolerance under pressure, and passenger care. Proficient in conducting safety briefings, ensuring a secure and comfortable environment for all passengers.

Offering strong interpersonal skills and commitment to customer satisfaction. Knowledgeable about maintaining standards, inventory, handling transactions, and providing exceptional service.

Overview

6
6
years of professional experience
20
20
years of post-secondary education

Work history

Full Time Cabin Manager

easyJet
Gatwick Airport, West Sussex
02.2025 - Current
  • Maintained professional conduct whilst adhering to company policies and procedures.
  • Ensured timely correspondence with ground staff, facilitated smooth transitions upon landing.
  • Led team briefings, improved communication and performance.
  • Managed in-flight services resulting in efficient operation and satisfied customers.
  • Addressed passenger concerns promptly, fostered a positive travel experience.
  • Coordinated catering & beverage supplies on board for enhanced hospitality services.
  • Handled special needs of children, elderly and individuals with disabilities.
  • Checked cabin regularly for upkeep requirements and maintained clean, tidy space.
  • British Airways SEP Awareness & Emergency Equipment

Full Time Cabin Crew

easyJet
Gatwick Airport, West Sussex
05.2022 - 01.2025
  • Team member, similar to above skills, working under Cabin Manager

Front of House/Shift Supervisor

Hengist Restaurant
Aylesford, Kent
07.2020 - 04.2022
  • Managed shift operations whilst ensuring customer satisfaction.
  • Conducted regular inventory checks; ensured consistent stock levels.
  • Monitored cash registers and transactions, reducing instances of financial discrepancies.
  • Maintained bar & setting environment, keeping it clean & safe.
  • Delegated tasks to staff members to ensure efficient shift operation.
  • Resolved customer complaints promptly, leading to enhanced customer relations.

Temporary - Christmas Customer Advisor

Boots the Chemist
Maidstone, Kent
12.2019 - 01.2020
  • Conducted regular stock checks ensuring product availability for clients at all times.
  • Assisted customers in product selection, resulting in increased sales.
  • Ensured smooth store operations by coordinating with the team effectively.
  • Enhanced customer satisfaction by promptly addressing queries and concerns.
  • Processed sales orders, ensuring timely collection.

Volunteer Teaching Assistant

Smilers Pre-School
Walderslade, Kent
06.2019 - 07.2019
  • Prepared educational materials to facilitate instruction and learning activities.
  • Assisted lead teachers during field trips ensuring child safety.
  • Kept workspace area clean to maintain cleanliness and quality standards.

Education

City & Guilds Diploma - Travel & Tourism

Mid-Kent College
Maidstone, Kent
09.2019 - 06.2021

GCSEs -

Aylesford Secondary School
Aylesford, Kent
04.2001 - 06.2019

Skills

  • Flight safety training
  • Aircraft security measures
  • First Aid Training
  • Food and beverage handling
  • Stress tolerance under pressure
  • Customer care & satisfaction
  • Flexible - Shift Work etc
  • Cash handling and till reconciliation
  • Interpersonal skills
  • Positive attitude
  • Reliable
  • Confident communicator
  • Effective delegating
  • Product knowledge and integration

Affiliations

  • Travel, Theatre, Aviation, Cooking, Antiques and Collectables

References

References available upon request.

Timeline

Full Time Cabin Manager

easyJet
02.2025 - Current

Full Time Cabin Crew

easyJet
05.2022 - 01.2025

Front of House/Shift Supervisor

Hengist Restaurant
07.2020 - 04.2022

Temporary - Christmas Customer Advisor

Boots the Chemist
12.2019 - 01.2020

City & Guilds Diploma - Travel & Tourism

Mid-Kent College
09.2019 - 06.2021

Volunteer Teaching Assistant

Smilers Pre-School
06.2019 - 07.2019

GCSEs -

Aylesford Secondary School
04.2001 - 06.2019

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Alexander Hawkins