CALLUM GRANA-HAYES
Luton,Central Bedfordshire
Summary
Dedicated professional with extensive expertise in product knowledge and food presentation, complemented by strong skills in complaint resolution and customer service. Demonstrates exceptional communication abilities, both enthusiastic and confident, ensuring effective passenger care and adherence to cabin presentation standards. Trained in flight safety, basic medical procedures, and emergency medical response, maintaining a professional appearance under stress. Committed to enhancing customer experiences while pursuing opportunities for growth within the aviation industry.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Cabin crew member
Wizz Air
Luton, Bedfordshire
05.2025 - Current
- Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
- Managed in-cabin services efficiently, including food and beverage distribution for an enjoyable flight experience.
- Delivered professional pre-flight briefings, enhancing customer understanding of safety procedures.
- Kept abreast of changes in safety regulations through continuous training sessions ensuring adherence during flights.
Crew Member
McDonalds
Enniskillen, County Fermanagh
02.2023 - 01.2026
- From the front helping customers, to kitchen handling the food, my workplace journey is a lot of tasks. Lobby cleaning, kitchen station hopping - I've seen them all. But it's not just about me; I've been a guide, helping newbies navigate the ropes. Bursting with versatility, my roles blend seamlessly, creating a dynamic professional workplace.
Sales advisor
Vodafone
ENNISKILLEN, County Fermanagh
12.2024 - 03.2025
- Resolved customer complaints swiftly, maintaining company reputation.
- Participated in team meetings contributing valuable ideas for sales improvement.
- Fostered positive relationships with suppliers ensuring timely delivery of stocks.
- Suggested suitable products to customers for enhanced shopping experience.
Fragrance Advisor
Superdrug
ENNISKILLEN, County Fermanagh
06.2024 - 12.2024
- Boosted sales through engaging product demonstrations and persuasive selling techniques.
- Routinely cleaned display shelves, maintaining a hygienic environment for shoppers.
- Demonstrated deep knowledge of numerous perfume brands for optimal customer guidance.
- Participated actively in promotional campaigns, bolstering brand visibility.
Education
A-Levels - Media
South West College
Enniskillen, FMO 01.2023 - 01.2026
GCSEs - Media
South West College
Enniskillen, FMO 01.2022 - 01.2023
Skills
- Product Knowledge
- Food Presentation
- Complaint Resolution
- Customer Complaint Handling
- Customer Service
- Enthusiastic Communicator
- Product Expertise
- Confident Communicator
- Stress tolerance capacity
- Maintaining professional appearance
- Passenger care principles
- Cabin presentation standards
- Flight safety training
- Basic medical training
- Emergency medical training
LANGUAGES
English: First Language
Affiliations
- Perfume and aftershave
Timeline
Cabin crew member
Wizz Air
05.2025 - Current
Sales advisor
Vodafone
12.2024 - 03.2025
Fragrance Advisor
Superdrug
06.2024 - 12.2024
Crew Member
McDonalds
02.2023 - 01.2026
A-Levels - Media
South West College
01.2023 - 01.2026
GCSEs - Media
South West College
01.2022 - 01.2023